I use total protection and for a couple of weeks now I can't turn the real-time scanning on. when I login to windows, the total protection interface says "real-time scanning is starting up" for a minute or two then it will tell me that my computer is in risk and I need to enable real-time scanning. Whenever I turn it on, it goes back off immediately! In few minutes the total protection will tell me that there is an update and I need to close total protection. Few minutes after I do so, it asks me to restart because it was updated. Then the computer will be stuck on the "shutting down" window for ever. I must hardreset the pc to get it to boot again. And the same cycle goes over and over... real-time scanning is not starting and the whole thing won't update properly. I tried so many solutions with no luck.
I used MVT and reported a lot of missing files and registery keys and I tried to manually copy them from another pc with the same OS but it didn't work either.
I have re-installed total protection over 20 times with/without using MacAfee MCPR tool with no luck. I tried copying missing files from another machine running windows 7 into this one with no luck. I am running out of solutions.
I was able to solve another problem with MacAfee software by posting here, and I hope it that happen again.
Throughout the troubleshooting Ihave noticed this:
- Mcshield.exe is not running "obviously", when I looked for it in the folder C:\programfiles\common files\MacAfee\amcore, it wasn't there; many files were missing from that folder.
- I tracked the long delay in windows shutting down and it turned to be the service "MacAfee PlatformServices" whenever I turn it off, the machine shutdown and reboot just fine. Even if disabled this service, the real-time scanning will show up and running although actually it is not, I can't scan my system for viruses.
- When I check the anti-virus version, it shows it is 0.0! and the engine creation date was in 1969!!! See below
This is really frustrating andthis is happening with my main laptop that I used on daily basis. Reformattingis not an option at this time.
I am using windows 7 Pro and below are the total protection version information:
Anti-virus and anti-spy-ware
Engine version: 0.0
Engine creation date: Wed12/31/69