3 Replies Latest reply on Jul 5, 2013 6:23 AM by Peacekeeper

    How to download the product

      Hi,

       

      Please help, I have received a product key and a link where I should download an antivirus. But when I click on the link www.mcafee.com/mavw/retailcard it takes me to a website where I must buy a product not where I should download and activate it as the instruction says so. What should I do?

        • 1. Re: How to download the product
          Peacekeeper

          When does it ask that I followed that link and it asks for a product key. What happens when you fill the key in does it try to sell you the program then?

          It says

                                  Thank You For Purchasing McAfee AntiVirus                    

                                                                                                                 

                                  Redeem your product key                   

                                                 

                                  Please select your country and language.                   

                                                                                         

           

                                                                                                                                                                                                        

                                  Enter the product key included with your McAfee software.                   

                             

                                                          -                                                -                                                -                                                -                                                                   

           

          Is this what you see?

           

          http://service.mcafee.com/faqdocument.aspx?id=CS41007

          If still an issue call customer service and they will help.

          http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1

          1 of 1 people found this helpful
          • 2. Re: How to download the product

            Thanks, I got it right. I started using another web browser  Thanks.

            • 3. Re: How to download the product
              Peacekeeper

              Which 1 worked and which did not for my info.