4 Replies Latest reply on Jul 5, 2013 7:51 AM by vandreytrindade

    Server and client communcating but unmanaged status still shows on ePO 5

    vandreytrindade

      Hi,

       

      I'm having a problem with ePO 5.

      Some machines stopped the communication with the server in May of this year.

       

      Today I've created a new server and installed the McAfee Agent on it.

      The agent was installed, and I give the "Wake up agent" command...

       

      Look how the machine is on my ePO:

       

      Server.png

       

      So I couldn't install VirusScan on it using ePO.

      But when I've installed it manually and told it to update... it gives me the right info about my ePO server and updated the product.

       

      When I try to show the agent log, it opens normally:

       

      Agent.png

       

      And still no "managed" status on the ePO...

      I'm worried about something else not working anymore.

       

      Whe have ePO 5.0 since April of this year and it was working fine til now.

       

      Message was edited by: vandreytrindade on 7/3/13 12:40:44 PM CDT