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979 Views 3 Replies Latest reply: Oct 30, 2013 2:23 PM by hrodrigu RSS
hrodrigu Newcomer 3 posts since
Jun 28, 2013
Currently Being Moderated

Jul 3, 2013 9:47 AM

MSME 8.0, patch 1.  Under SPAM, if i turn on McAfee GTI IP reputation, kills my IMAP external clients

I am on Exchange 2010 Sp3, rollup1 with MSME 8.0, patch 1.  Under SPAM, if i turn on McAfee GTI IP reputation, to malicous above 49, wich is the lowest setting, none

of my IMAP4 external clients can connect on either PC or MAc clints, inteal works.  IMAP also stops working on Handhelds, but activesynh works on IOS andAndroid.

I cant seem to find any info on this, any help wopuld be appreciated.  

 

Message was edited by: hrodrigu on 7/3/13 9:47:58 AM CDT
  • Aidan McAfee SME 463 posts since
    Nov 4, 2009

    I honestly have never heard of anything like this before - have you tested GTI connectivity??

    Please have a look at Solution 2 in How to verify that GTI File Reputation is installed correctly and that endpoints can communicate with the GTI server (KB53733)

     

    Are there any specifc error messages/event  relating to msme in event log or product log at these times??

     

    If connectivity is available I would recommend opening support case - and getting debug logging (level High) for a short period when enabling this where issues are witnessed.  

    In Interface  - Settings and Diagnostics - Diagnostics.

    Enable Diagnostic logging - Level High

    In Specify folder - specify a new or existing empty folder e.g. C:\McAfee\Debugs

    (Do not use desktop/user folders - as transport scanning logs may not appear in these folders/desktop)

    Enable GTI as described - witness issues briefly.  (few mins)

    Disable GTI.

    Disable Diagnostics (Set level to NONE)

     

    Add to case with result of connectivity test. and any specific issue listed in evt logs or product log. 

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