2 Replies Latest reply on Jul 3, 2013 11:43 AM by bwemailsupport1

    External firm using SpamShield rejecting our mail


      A certain outside firm is rejecting our email messages.   A non-delivery report is not generated back to us.


      The outside firm says that our IronMail system is not supporting the "550 callout verification"


      I'm not familiar with this term.   Is this called something else in IronMail? 


      Or is it not implemented in IronMail?   Is it available in McAfee Email Gateway, whenwe move to MEG?

        • 1. Re: External firm using SpamShield rejecting our mail

          If you are getting a DSN back I would say that the IronMail is properly dealing with the 550 message, no matter what the text of it is.  The SpamShield appears to be using callback verification (another term for callout verification).  I don't know much about the process other than the recieving server will try a connection back to your MX record to veriy the sender is real.


          Do you have BATV turned on?  If so that may be breaking their side of things.  Try whitelisting the recipient's IP addresses for BATV if that is on.  That being said, I have found notes that many of the large implementers of callback verification caution against its use.


          MEG will not support it in any different way, and there is no reason that it should.

          • 2. Re: External firm using SpamShield rejecting our mail

            I added the IP address that are using for outbound mail to our organization, whitelisted from "DNS Bounce Verification Protection", inbound rule.


            Is that what you were suggesting?



            The other organizaition seems to be using two addresses for their MX inbound mail, and a different address for outbound mail.


            It's difficult to know what all of their outbound servers are, but I do see this one in the log:


            ... mailhost3.babcock.com:07032013 11:45:14|21||1|102|DSN for spoofed message.|[]