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1323 Views 7 Replies Latest reply: Jul 1, 2013 2:47 AM by Laszlo G RSS
Vik Solem Newcomer 8 posts since
Jun 28, 2013
Currently Being Moderated

Jun 28, 2013 12:08 PM

Problem with Updates that Refuse to Update and Components that Refuse to Check-in

Hi. 

 

We have a VSE update that continues to list as an "Update", and when I try to "Check In" the Rogue System Detection "Sensor" component it says that it worked, but it still lists it as "Not Checked In".

 

 

UPDATE:

 

When I click "Update" on the VSE item that is listed as "Update Available" I get the "updating" screen for a bit, and then it says "Complete".  The task log indicates that things went well.

 

6/28/13 10:14:00 AM Started: Check In Components
6/28/13 10:14:00 AM Downloading the following component:
6/28/13 10:14:00 AM Patch 3 (type PACKAGE) - filename=VIRUSCAN8800_1504.zip
6/28/13 10:14:01 AM Downloading file D:\McAfee\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1504.zip.
6/28/13 10:14:32 AM Successfully downloaded file D:\McAfee\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1504.zip.
6/28/13 10:14:35 AM Checking in package 'Patch 3' into branch 'Current'.
6/28/13 10:14:39 AM Successfully checked in package 'Patch 3' into branch 'Current'.
6/28/13 10:14:39 AM Completed: Check In Components (Successfully installed 1 components)

 

 

However, the Update still shows as "1 Update Available".

 

I tried to "Remove" the "patch 2" items, based on what I had read on another thread here.  I got the following error.

 

     "Error. the server was unable to find package VIRUSCAN8800 of type Patch"

 

I've attached a screen print to show our current status. 

VSE_Problem_2013-06-28_2.png

 

 

 

CHECK-IN:

 

When I look at the Rogue Detection "Checked In Software -> Licensed -> McAfee Rogue System Detection 4.7"  the Component "Sensor" lists "Check In | Download" under actions.

When I click "Check In" (and then Accept the license agreement) it says "Updating", and when it finishes and I click on "View Task Log" it says

6/28/13 1:02:58 PM Started: Check In Components
6/28/13 1:02:58 PM Downloading the following component:
6/28/13 1:02:58 PM Sensor (type PACKAGE) - filename=RSD_____4700_1721.zip
6/28/13 1:03:46 PM Downloading file D:\McAfee\DB\SoftwareManager\1131\4.7\RSD_____4700_1721.zip.
6/28/13 1:03:48 PM Successfully downloaded file D:\McAfee\DB\SoftwareManager\1131\4.7\RSD_____4700_1721.zip.
6/28/13 1:03:49 PM Checking in package 'Sensor' into branch 'Current'.
6/28/13 1:03:51 PM Successfully checked in package 'Sensor' into branch 'Current'.
6/28/13 1:03:51 PM Completed: Check In Components (Successfully installed 1 components)

 

 

BUT if I then go look at the component it says "Not Checked In".

 

Component Details

 

Component:Sensor
Description:Rogue System Detection 4.7.1 Sensor
ePO Version:4.6.6
Available Version:4.7.1.120
Type:Package
File Size:5,170,778 bytes
Language:English
Distribution Type:Licensed
Release Date:3/21/13 8:18:11 PM EDT
Export Control:True
Check In Date:Not Checked In
Package Type:Install

 

 

 

 

Any suggestions on how I can correct these issues?

 

-Vik Solem

  • alexn Veteran 722 posts since
    Aug 9, 2012

    Restart ePO services.

    Reproduce the error

    Post following logs

    error log

    jakarta log

    orion log

    sttdr log


    Post Timings: 6.00 AM to 3.00PM PDT
  • alexn Veteran 722 posts since
    Aug 9, 2012

    Do mentiuon your ePO installation directory??

    Is it D: drive?


    Post Timings: 6.00 AM to 3.00PM PDT
  • Laszlo G Veteran 1,213 posts since
    May 23, 2007

    Hi Vik Solem, you just need to delete patch 2 under your master repository (not under software manager) and you'll see no more available updates as patch 3 also includes patch 2.

     

    With Rogue Sensor you should see the install package under your master repository even if software manager says it's not ben checked, I don't know why but it nevers says it has benn checked in.

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