7 Replies Latest reply: Jul 1, 2013 2:47 AM by Laszlo G RSS

    Problem with Updates that Refuse to Update and Components that Refuse to Check-in

    Vik Solem

      Hi. 

       

      We have a VSE update that continues to list as an "Update", and when I try to "Check In" the Rogue System Detection "Sensor" component it says that it worked, but it still lists it as "Not Checked In".

       

       

      UPDATE:

       

      When I click "Update" on the VSE item that is listed as "Update Available" I get the "updating" screen for a bit, and then it says "Complete".  The task log indicates that things went well.

       

      6/28/13 10:14:00 AM Started: Check In Components
      6/28/13 10:14:00 AM Downloading the following component:
      6/28/13 10:14:00 AM Patch 3 (type PACKAGE) - filename=VIRUSCAN8800_1504.zip
      6/28/13 10:14:01 AM Downloading file D:\McAfee\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1504.zip.
      6/28/13 10:14:32 AM Successfully downloaded file D:\McAfee\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_1504.zip.
      6/28/13 10:14:35 AM Checking in package 'Patch 3' into branch 'Current'.
      6/28/13 10:14:39 AM Successfully checked in package 'Patch 3' into branch 'Current'.
      6/28/13 10:14:39 AM Completed: Check In Components (Successfully installed 1 components)

       

       

      However, the Update still shows as "1 Update Available".

       

      I tried to "Remove" the "patch 2" items, based on what I had read on another thread here.  I got the following error.

       

           "Error. the server was unable to find package VIRUSCAN8800 of type Patch"

       

      I've attached a screen print to show our current status. 

      VSE_Problem_2013-06-28_2.png

       

       

       

      CHECK-IN:

       

      When I look at the Rogue Detection "Checked In Software -> Licensed -> McAfee Rogue System Detection 4.7"  the Component "Sensor" lists "Check In | Download" under actions.

      When I click "Check In" (and then Accept the license agreement) it says "Updating", and when it finishes and I click on "View Task Log" it says

      6/28/13 1:02:58 PM Started: Check In Components
      6/28/13 1:02:58 PM Downloading the following component:
      6/28/13 1:02:58 PM Sensor (type PACKAGE) - filename=RSD_____4700_1721.zip
      6/28/13 1:03:46 PM Downloading file D:\McAfee\DB\SoftwareManager\1131\4.7\RSD_____4700_1721.zip.
      6/28/13 1:03:48 PM Successfully downloaded file D:\McAfee\DB\SoftwareManager\1131\4.7\RSD_____4700_1721.zip.
      6/28/13 1:03:49 PM Checking in package 'Sensor' into branch 'Current'.
      6/28/13 1:03:51 PM Successfully checked in package 'Sensor' into branch 'Current'.
      6/28/13 1:03:51 PM Completed: Check In Components (Successfully installed 1 components)

       

       

      BUT if I then go look at the component it says "Not Checked In".

       

      Component Details

       

      Component:Sensor
      Description:Rogue System Detection 4.7.1 Sensor
      ePO Version:4.6.6
      Available Version:4.7.1.120
      Type:Package
      File Size:5,170,778 bytes
      Language:English
      Distribution Type:Licensed
      Release Date:3/21/13 8:18:11 PM EDT
      Export Control:True
      Check In Date:Not Checked In
      Package Type:Install

       

       

       

       

      Any suggestions on how I can correct these issues?

       

      -Vik Solem

        • 1. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
          alexn

          Restart ePO services.

          Reproduce the error

          Post following logs

          error log

          jakarta log

          orion log

          sttdr log

          • 2. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
            alexn

            Do mentiuon your ePO installation directory??

            Is it D: drive?

            • 3. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
              Vik Solem

              Thanks - I have requested a restart of the services. I will see if that changes things.

              -Vik

              • 4. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
                Vik Solem

                Yes.  It appears that McAfee is installed on the D:\ drive.  (There is a D:\McAfee\ folder which looks like the installation dir.)

                 

                Note: I did not do the installation on this server, so I don't have direct knowledge of how that was done.

                • 5. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
                  Vik Solem

                  Following a restart of the service the problem remains.  I have found the errorlog.  I'm locating the other ones (jakarta, orion, stderr) now.

                  • 6. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
                    Vik Solem

                         error log

                     

                    [Fri Jun 28 16:16:51 2013] [notice] Parent: Received shutdown signal -- Shutting down the server.

                    [Fri Jun 28 16:16:51 2013] [notice] Child 5240: Exit event signaled. Child process is ending.

                    [Fri Jun 28 16:16:52 2013] [notice] Child 5240: Released the start mutex

                    [Fri Jun 28 16:16:52 2013] [notice] Child 5240: All worker threads have exited.

                    [Fri Jun 28 16:16:53 2013] [notice] Child 5240: Child process is exiting

                    [Fri Jun 28 16:16:53 2013] [notice] Parent: Child process exited successfully.

                    [Fri Jun 28 16:20:01 2013] [notice] Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/1.0.1e configured -- resuming normal operations

                    [Fri Jun 28 16:20:01 2013] [notice] Server built: Mar 15 2013 14:10:51

                    [Fri Jun 28 16:20:01 2013] [notice] Parent: Created child process 6668

                    [Fri Jun 28 16:20:01 2013] [notice] Disabled use of AcceptEx() WinSock2 API

                    [Fri Jun 28 16:20:02 2013] [notice] Child 6668: Child process is running

                    [Fri Jun 28 16:22:32 2013] [notice] Child 6668: Acquired the start mutex.

                    [Fri Jun 28 16:22:32 2013] [notice] Child 6668: Starting 250 worker threads.

                    [Fri Jun 28 16:22:32 2013] [notice] Child 6668: Listening on port 443.

                    [Fri Jun 28 16:22:32 2013] [notice] Child 6668: Listening on port 443.

                    [Fri Jun 28 16:22:32 2013] [notice] Child 6668: Listening on port 80.

                    [Fri Jun 28 16:22:32 2013] [notice] Child 6668: Listening on port 80.

                     

                         jakarta log

                     

                    I was not able to locate this file.  (I'm a linux guy lost on a windows server.)  Where would I find this?

                     

                         orion log

                     

                    2013-06-28 16:22:44,901 INFO  [main] http11.Http11BaseProtocol  - Initializing Coyote HTTP/1.1 on http-8443

                    2013-06-28 16:22:44,917 INFO  [main] http11.Http11BaseProtocol  - Initializing Coyote HTTP/1.1 on http-8444

                    2013-06-28 16:22:44,917 INFO  [main] startup.Catalina  - Initialization processed in 4275 ms

                    2013-06-28 16:22:44,964 INFO  [main] core.StandardService  - Starting service Catalina

                    2013-06-28 16:22:44,964 INFO  [main] core.StandardEngine  - Starting Servlet Engine:

                    2013-06-28 16:22:44,979 INFO  [main] core.StandardHost  - XML validation disabled

                    2013-06-28 16:22:58,333 INFO  [main] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8443

                    2013-06-28 16:22:58,552 INFO  [main] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8444

                    2013-06-28 16:22:58,598 INFO  [main] storeconfig.StoreLoader  - Find registry server-registry.xml at classpath resource

                    2013-06-28 16:22:59,628 WARN  [main] email.EmailServiceConfig  - username was null. assuming no username or password

                    2013-06-28 16:23:05,088 ERROR [Thread-55] internal.LdapCacheMapper  - java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK_LDAP_CACHE'. Cannot insert duplicate key in object 'dbo.OrionLdapCache'. The duplicate key value is (GRFTN2, its-wa-nyc-001).

                    2013-06-28 16:23:19,160 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Rule]; using defaults.

                    2013-06-28 16:23:19,206 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Application]; using defaults.

                    2013-06-28 16:23:19,206 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Executable]; using defaults.

                    2013-06-28 16:23:19,269 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.NamedNetwork]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Rule.remoteNetworks]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Rule.networkProtocols]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Rule.localNetworks]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Group.children]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Application.executables]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.Rule.applications]; using defaults.

                    2013-06-28 16:23:19,284 WARN  [main] hibernate.EhCacheProvider  - Could not find a specific ehcache configuration for cache named [com.mcafee.hips.catalog.model.NamedNetwork.hosts]; using defaults.

                    2013-06-28 16:23:43,231 INFO  [main] startup.Catalina  - Server startup in 58314 ms

                    2013-06-28 16:24:09,034 WARN  [http-8443-Processor21] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                    2013-06-28 16:24:35,320 WARN  [http-8443-Processor22] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                    2013-06-28 16:24:43,089 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-06-25T22:22:33for Component:McAfee ePO Deep Command 2.0 Product Guide

                    2013-06-28 16:24:43,089 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-06-29T07:39:13for Component:McAfee Security for Microsoft Exchange v7.6 Patch1 - EPO Policy Extension

                    2013-06-28 16:24:43,089 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-09-09T18:33:37for Component:SAE3.5 Patch1 Install Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-09-10T08:02:48for Component:SAE3.5 Patch1 Product Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-09-10T08:22:15for Component:SAE3.5 Patch1 Product Guide

                    2013-06-28 16:24:43,105 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-04-03T23:06:23for Component:Release Notes

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-03-16T22:43:19for Component:Release Notes

                    2013-06-28 16:24:43,105 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-09-26T22:44:20for Component:Management

                    2013-06-28 16:24:43,105 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-09-27T22:16:53for Component:Management - license

                    2013-06-28 16:24:43,105 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-04-18T09:35:06for Component:Deployment Guide

                    2013-06-28 16:24:43,105 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-06-28T21:43:25for Component:Product Guide (Revision A)

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-07-25T19:03:23for Component:Reporting and Policy Extension (Patch 2)

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-08-14T09:30:26for Component:Release Notes - (Patch 2) Repost for Windows

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-01-02T10:09:41for Component:Install - Windows (Patch 3)

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-01-02T10:22:12for Component:Reporting and Policy Extension (Patch 3)

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-03-23T14:02:55for Component:Product Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-05-14T10:01:56for Component:Product Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-12-21T08:18:18for Component:Extension Documentation

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-06-25T18:28:06for Component:McAfee ePO Deep Command Discovery and Reporting Plugin

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-04-11T22:32:56for Component:Web API Scripting Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-08-26T17:48:51for Component:Hardware Sizing and Bandwidth Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-08-26T17:59:31for Component:Hardware Sizing and Bandwidth Guide

                    2013-06-28 16:24:43,105 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-04-18T09:46:23for Component:Deployment Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-03-20T14:55:09for Component:Install Guide

                    2013-06-28 16:24:43,105 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-03-20T17:07:18for Component:Install Guide

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-03-20T17:44:10for Component:Product Guide

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-03-20T19:22:21for Component:Release Notes

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-03-20T19:30:49for Component:Install Guide

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-04-03T20:25:55for Component:Log Reference Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-05-14T10:15:24for Component:Product Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-12-20T09:26:39for Component:Help Extension

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-12-21T07:22:10for Component:Readme

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-12-21T09:08:56for Component:Readme - Windows NT 4.0

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-02-13T05:11:11for Component:Management Extension

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-04-01T21:45:52for Component:Install Guide

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-04-01T22:27:58for Component:Release Notes

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-04-01T23:16:11for Component:Release Notes

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-03-28T16:59:57for Component:Install Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-20T17:04:02for Component:Install Guide

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-04-04T01:24:49for Component:Release Notes

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-04-04T01:25:57for Component:Product Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-20T19:07:51for Component:Install Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-04-03T19:53:13for Component:Web API Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-04-03T19:54:19for Component:Web API Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-04-03T20:19:18for Component:Web API Guide

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-06-26T09:01:23for Component:McAfee Security for Microsoft Exchange v7.6 - x86

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-06-23T07:17:52for Component:User Documentation

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-06-29T07:46:31for Component:McAfee Security for Microsoft Exchange v7.6 Patch1 - EPO Policy Extension

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-06-23T07:42:48for Component:Troubleshooting Documentation

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-01-30T12:42:52for Component:McAfee Security for Microsoft Exchange 8.0

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-03-24T22:45:51for Component:Product Guide for ePO 4.5/4.6

                    2013-06-28 16:24:43,120 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-01-15T09:35:18for Component:Troubleshooting Documentation

                    2013-06-28 16:24:43,120 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-04-03T23:06:23for Component:Release Notes

                    2013-06-28 16:24:43,136 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-03-16T22:43:19for Component:Release Notes

                    2013-06-28 16:24:43,136 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2011-03-21T22:01:15for Component:Product Guide

                    2013-06-28 16:24:43,136 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-08-01T12:52:36for Component:Rogue Database Detection Extension

                    2013-06-28 16:24:43,136 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2012-03-06T08:49:36for Component:Vulnerability Manager for Databases - Extension

                    2013-06-28 16:24:43,136 ERROR [mfs:pool-1-thread-1] dao.CatalogDAO   - cannot parse the release date:2013-04-18T09:46:23for Component:Deployment Guide

                    2013-06-28 16:24:43,588 WARN  [http-8443-Processor21] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                    2013-06-28 16:25:15,819 WARN  [http-8443-Processor25] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2013-03-25T06:48:59for Component:Management

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2012-08-14T09:30:26for Component:Release Notes - (Patch 2) Repost for Windows

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2012-06-28T21:55:49for Component:Product Guide (Revision A)

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2012-06-28T22:12:36for Component:Product Guide (Revision A)

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2013-05-14T11:50:20for Component:Product Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2013-02-17T11:32:36for Component:McAfee Security for Mac HF821823

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2013-02-25T09:56:56for Component:McAfee Security for Mac 1.2 - Documents

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2011-04-11T22:18:13for Component:Web API Scripting Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2011-07-12T17:16:38for Component:Log Reference Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2012-09-09T17:17:41for Component:SAE 3.5 Patch1 Client(Repost/Full Install)

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2012-09-09T18:12:40for Component:SAE3.5 Patch1 Release Notes

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2013-03-20T19:38:03for Component:Product Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2010-08-25T16:18:22for Component:Release Notes

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2011-03-16T22:27:02for Component:Installation Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2011-03-16T22:29:54for Component:Installation Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2011-07-07T17:21:42for Component:Install - Windows

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2011-03-24T22:42:04for Component:Product Guide for ePO 4.0

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2011-04-01T21:45:52for Component:Install Guide

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor25] dao.CatalogDAO   - cannot parse the release date:2011-04-01T22:13:50for Component:Product Guide for ePO 4.5/4.6

                    2013-06-28 16:25:18,907 ERROR [http-8443-Processor22] dao.CatalogDAO   - cannot parse the release date:2013-04-18T12:23:11for Component:Release Notes

                    2013-06-28 16:25:19,017 WARN  [http-8443-Processor25] datasource.ComponentsDS  - No components found to display for product filter

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-20T17:22:12for Component:Release Notes

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-20T17:24:30for Component:Product Guide

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-20T17:27:16for Component:Install Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2013-01-02T10:22:12for Component:Reporting and Policy Extension (Patch 3)

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-04-03T20:13:13for Component:Python Remote Client

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2013-05-14T10:43:03for Component:Product Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-12-31T07:41:16for Component:Application Protection for Mac Reports

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-12-31T07:43:35for Component:Application Protection for Mac Management Extension

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2013-02-25T09:56:56for Component:McAfee Security for Mac 1.2 - Documents

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-04-01T22:13:50for Component:Product Guide for ePO 4.5/4.6

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-04-01T22:25:14for Component:Product Guide for ePO 4.5/4.6

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-04-01T22:27:58for Component:Release Notes

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-04-03T23:14:07for Component:Product Guide for ePO 4.0

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2013-03-25T18:21:16for Component:Install - Windows

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2013-04-03T18:33:56for Component:Web API Guide

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-08-01T13:00:00for Component:Secure Virtual Appliance OVF

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-09-26T22:39:08for Component:Install - SVA

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-09-26T22:53:21for Component:Management - Quarantine restore

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-09-26T22:55:12for Component:Secure Virtual Appliance OVF

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2010-09-16T22:04:49for Component:Install Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2010-09-16T22:23:55for Component:Product Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2011-04-25T20:33:24for Component:Install - Windows (Patch 9)

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2011-04-01T21:26:25for Component:Product Guide for ePO 4.0

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-25T00:00:00for Component:Product Guide

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2013-03-25T00:00:00for Component:Product Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-04-04T21:53:43for Component:Management

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-09-27T01:18:56for Component:Product Guide

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-10-17T21:30:05for Component:Release Notes

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-10-17T21:39:46for Component:Troubleshooting Documentation

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-10-17T21:47:21for Component:User Documentation

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-04-24T21:51:00for Component:Install

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-07-09T11:07:55for Component:McAfee Quarantine Manager v7.0.1

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2013-03-22T01:25:48for Component:Release Notes

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2012-09-09T17:35:33for Component:SAE3.5 Patch1 Product Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-09-28T14:14:33for Component:McAfee Security for Lotus Domino, v7.5.1 (Linux)

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2011-11-12T15:00:32for Component:Install Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-09-09T17:19:18for Component:SAE 3.5 Patch1 Client

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-09-09T17:44:05for Component:SAE3.5 Patch1 Release Notes

                    2013-06-28 16:25:47,035 ERROR [http-8443-Processor21] dao.CatalogDAO   - cannot parse the release date:2011-09-06T08:10:56for Component:Release Notes

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2012-09-10T08:27:08for Component:SAE3.5 Patch1 Product Guide

                    2013-06-28 16:25:47,035 ERROR [mfs:pool-1-thread-2] dao.CatalogDAO   - cannot parse the release date:2011-03-15T22:28:52for Component:Release Notes

                    2013-06-28 16:25:47,425 WARN  [http-8443-Processor21] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                    2013-06-28 16:26:14,944 WARN  [http-8443-Processor21] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                    2013-06-28 16:26:20,638 WARN  [http-8443-Processor22] datasource.ComponentsDS  - No components found to display for product filter

                    2013-06-28 16:26:34,975 WARN  [http-8443-Processor22] table.Table2     - UI Action cannot be enabled when registeredTypeUID is empty. Now turn off action

                     

                         sttdr log

                     

                    2013-06-28 16:18:49 Commons Daemon procrun stderr initialized

                    log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.Embedded).

                    log4j:WARN Please initialize the log4j system properly.

                    • 7. Re: Problem with Updates that Refuse to Update and Components that Refuse to Check-in
                      Laszlo G

                      Hi Vik Solem, you just need to delete patch 2 under your master repository (not under software manager) and you'll see no more available updates as patch 3 also includes patch 2.

                       

                      With Rogue Sensor you should see the install package under your master repository even if software manager says it's not ben checked, I don't know why but it nevers says it has benn checked in.