5 Replies Latest reply on Jun 28, 2013 1:42 AM by hunghanks

    Unable to remove anti theft

      Hi I want to uninstall mcafee anti theft from my sony vaio laptop running on windows 8.  My antivirus have been crashing and also vaio care software eversince i have installed it.  I tried to uninstall it by it gives me error unable to uninstall.  Also, when I access web control I cannot save settings when I try to disable file protection.  Thank you.

        • 1. Re: Unable to remove anti theft
          vikas Prasad

          Hi,

           

          Sorry that you are having issues with McAfee Anti-Theft product.

           

          We will surely try to resolve the product issue.

          In order to do that we need few info.

           

          I have send you a PM regarding the same.

          Please respond to that.

           

           

          Thanks,

           

          Vikas

          McAfee Team

          • 2. Re: Unable to remove anti theft

            Hi Vikas, did you receive my email?

            • 3. Re: Unable to remove anti theft

              Update:  This morning the first thing I did after turning on my laptop was to uninstall Mcafee Anti Theft.  And it went ahead without telling me there are possible threats.  It started decrypting my files.  And then right in the middle of it when it was already decrypting files on my second partition, the error came out again "Unable to remove software".  Please advise on what to do next. Thanks you.

              • 4. Re: Unable to remove anti theft
                vikas Prasad

                Hi,

                 

                I did not recieve any mail from you.

                Can you please send it to me again?

                 

                Thanks,

                 

                Vikas

                McAfee Team

                • 5. Re: Unable to remove anti theft

                  Update:  Nevermind.  I have fixed the issue myself.  I opened the xml file inside C:\Program Files\McAfeeAntiTheft\DBStorage thru a notepad.  I read two of my document files was indicated inside so I thought they were the ones causing the error while the uninstall process was decrypting my files.  I then tried to copy both files to a flash drive before I tried to delete them but It can't be copied.  It's giving me errors I've never encountered before.  So what I did, since both files were in MS Excel format, I opened them up in MS Excel and tried to use "Save As" command and saved it to my flash drive.  And alas it worked!  Then I deleted those two files that were causing the errors and it worked too without problems.  I then tried to continue the uninstall process.  Still it show error "Unable to remove software".  Next thing I did was restart windows 8.  Uninstall process automatically continued.  Decrypting process continued without errors.  To my relief yeah unintall process was successful!  After restarting windows again, everything worked fine.  Laptop was running smooth like before I installed Mcafee anti theft.  I reinstalled my antivirus and it worked fine again.  Vaio care was running smooth too.  I hope this could also help some who are having same issues as me.

                   

                  The issue I have encountered with this software is really annoying.  As I have read from other people's cases inside this forum.  It's like it's not thoroughly tested to run well on all systems.  Sony should issue a warning to its new vaio consumers to not activate this dangerous software yet until Intel and McAfee fixes these issues with conflicting softwares, slow downs, lockdowns and uninstalling nightmares which I almost had.  McAfee should disable download of the installer from their website until they have fixed their issues.

                   

                  I am not an expert but good thing I know a bit around windows PCs.  I am an IT Support for a book publishing company here in the Philippines.  And part of my work is to test new softwares or systems and even hardware that could be beneficial for better productivity of the employees and security of the PCs used throughout all our POS branches.  And from what I have just experienced, Mcafee products is still a no go.  Intel, I'm beginning to loose faith in you too for being stubborn in this.  I could have lost my important files.

                   

                  Still I thank you Mr. Vikas Prasad for responding to my case.