Support is via india they should be able to fix this issue if not ask for an escalation.
What date is your subscription shown as valid till in settings subscriptions in navigation page ?
Can you take a pic of the popup and post it here please.
I will point high level tech here as well but really this should be a piece of cake to fix for the techs.
Hi Bettybru456 It would be of immense help If you could post the screenshot of the popup here.