Having the exact same problem on a fresh install.
I was having the same problem and found KB78594 . There is no solution yet but a simple workaround.
To quote the article :
McAfee Network Security Manager 126.96.36.199
ProblemAfter upgrading JRE to v7 update 25, the Alert Details in the Real Time Threat Analyzer/Historical Threat Analyzer are listed as undefined instead of the label text
Revert your Java installation to JRE 7 update 21.
I tried to run the console from a previous JRE version and the problem goes away.
Confirmed that the work around does resolve the issue
Downgraded from Java 7 Update 25 to Java 7 Update 21.
That being said I don't like having unpatched versions of Java on my system, if this can be fully resolved I would like to know how.
Do you think upgrading the version of java in use by the NSM itself to 7u25 would help?
Probably not, I don't think NSM uses JRE for its operations.
Our Windows server running NSM currently has JRE 7 update 25 and the console do not show these "undefined" errors when logging locally. Seems like the problem only affects workstation for some reason. I'll have to dig a bit more...
Got same error.
DO I have to downgrade JRE or any suggestion?
Yes, downgrading to Java 7 Update 21 will fix that issue.
Downgrading to an older version of Java will fix the issue, however it is dangerous to run an old version of Java on a production machine. This is how you get infected with malware in the first place after all.
I called McAfee support and told them what was going on. They had me try a few things including clearing browser cache and trying this on another computer/OS/browser. All those standard troubleshooting steps.
Then they gave me a link to an out of band patch to be installed on the appliance that fixed the issue.
Not sure if I'm allowed to give the link so just call McAfee support.
found that we can resolve with new update (Java 7 u 40).