8 Replies Latest reply on Oct 16, 2013 10:24 PM by lulukk

    McAfee NSM not displaying all fields showing "undefined"

    sirmodok

      The issue started out with me being unable to view the details of an alert. Within the NSM (Version: 7.5.5.6)

      I launched the Real Time Threat Analyzer and see the list of my threats. Then if I chose an alert and right clicked on it and chose "view details" it would hang for about 8 minutes, then display and error stating that the alert was unavilable.

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      After troubleshooting my system then verifying that this issue was also appearing on a teamates computer I rebooted the appliance and logged back in. Once back in the NSM I opened the threat analyzer again and tried to view the details of an alert. Now the alert details are there, but most fields are filled with "undefined".

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      Again I troubleshot my local system, Verified the issue was being seen by other users and computers, then rebooted the nsm again. The results are the same.

       

      Message was edited by: sirmodok on 6/26/13 10:02:05 AM CDT