8 Replies Latest reply: Jun 27, 2013 1:05 PM by molinarf RSS

    Agent is not running - user is logged off


      hello all,


      I recently started to monitor the DLP status on the Enterprise ePO server that I am adminstering. When I brought up the query for DLP Agent Status I am showing that over 50% of the workstations have this status:


      "Agent is not running - user is logged off"


      I remotely logged into one of the workstations and verified that the DLP Agent was running and it was and even the pop up showing that it operating when you first logged in appeared.


      So I am stumped... Why is the agent status reporting this?


      Any information would be greatly appreciated.


      Thank you