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1341 Views 4 Replies Latest reply: Jun 27, 2013 6:14 PM by epoNovice RSS
epoNovice Newcomer 43 posts since
Feb 10, 2011
Currently Being Moderated

Jun 24, 2013 8:13 PM

Server to Agent Communication Not Working

Hey All, If anyone can help here you will be a Legend for all time.

 

Our Encryption Activation was not working without manual intervention and after troubleshooting we have found the Agent Wakeup calls arn't either.

 

PC's are only connecting to EPO when the commnuincation is initiated from the Agent on the PC.

 

When a agent wakeup is attempted the server task log dosn't show any info about the machine trying to connect so not even sure if the task is actually initiating.

 

The Server.log does show error for some machines:  Error - XXXXXXXXXXXXX.com:8081, network error was 10060

 

Products:  EPO 4.6.3, MA 4.8, Agent wakeup using deafult port of 8081.

 

Checks:

1)  The policy for the agents has wakeup agents selected.

2)  There are no Desktop Firewall issues (have even unistalled HIPS off machines to test)

3)  Can ping machines from server via netbios, IP and FQDN

4)  Can TelNet to machines from Server

 

Tests: 

1)  This issue even occurs even when trying an agent wakeup to the agent on the EPO server so there shouldn't be any vlan or subnet issues.

 

Anyone have anything I can try????

 

Cheers

  • Laszlo G Veteran 1,213 posts since
    May 23, 2007
    Currently Being Moderated
    1. Jun 25, 2013 5:20 AM (in response to epoNovice)
    Re: Server to Agent Communication Not Working

    Hi, if you are able to telnet these computers to port 8081 maybe you're having DNS trouble.

    As you posted ePO tries to connect to computers as xxxxx.com:8081 and I suppose your computers doesn't have a .com extension.

     

    If you try to open oin a web browser the http://xxxx:8081 url of a computer can you see its log?

  • Laszlo G Veteran 1,213 posts since
    May 23, 2007
    Currently Being Moderated
    3. Jun 27, 2013 9:55 AM (in response to epoNovice)
    Re: Server to Agent Communication Not Working

    As McAfee just posted McAfee Agent 4.8 with patch 1 you could try to add the new epoagentmeta extension to ePO and deploy new version to ypour computers and see if the errors still persist.

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