Not quite sure what you mean but there isn't much that can be done here in these forums.
Assuming you are using Corporate products then you should have a grant number which gives you access to the business portal.
If you are using consumer products then the regular support channels are available free of charge.
If you weren't satisfied by the response you received on that occasion contact them again and ask for escalation to a higher level.
Business and SaaS Customers
Tel: 00800 1225 5624
Tel: 00800 6247 7463
For more information, see Technical Support ServicePortal.
Home & Home Office Customers
Our Customer Support team is standing by to help you via free online chat, community forums, and phone technical support. Phone numbers, online chat, and various self-help options can be found at http://service.mcafee.com.
If you are having problems with a specific product then please post more details, be more specific, and maybe I could move this to the right area for better attention.