5 Replies Latest reply on Jun 24, 2013 3:50 PM by wajeeh_r

    Reporter 5.2.1, no reports data

    wajeeh_r

      Dear All,

       

      I have reporter 5.2.1 installed and want to generate reports but no luck yet. I tried looking for setting time in reporter could not get it, from where I can set time ?

       

       

      I have attached images how I am setting it on gateway and then on reporter. gateway is connected to my windows domain.

       

      I am not pushing any logs from global settings but only access log from Policy> File system Logging > Accesslog configuration

       

      Please help me for this case

       

      thanks,

        • 1. Re: Reporter 5.2.1, no reports data
          sroering

          If you look at the log parsing results in Web Reporter, you should notice that the number of error lines match the number of log lines (minus one for the header).  So this essentially means Web Reporter accepted the header (it was a valid format), but the log lines didn't match the header pattern.

           

          In Web Gateway, the header is configured separately from the log body so you need to be careful when modifying your web gateway logging rules. You may find this document helpful.

          https://community.mcafee.com/docs/DOC-4812

           

           

          Post the log header and the logging rule config if you cannot find the problem on your own.

          • 2. Re: Reporter 5.2.1, no reports data
            wajeeh_r

            hello!

             

            thanks for reply, actually I was using log format as 'web reporter 5.0 or higher' while the below was required, so this below change fixed my problem.

             

            The correct Log Format setting is:

             

            McAfee Web Gateway (Webwasher) - Auto Discover

             

             

            But I have something to ask, may be you have answer for that, The web reporter shows wrong time on the UI and in reports, I double checked the time on system where reporter is installed is correct. When I access the reporter remotely using IE on my laptop for example, still the time remains wrong, any ideas how to fix this ?

             

            Regards,

            • 3. Re: Reporter 5.2.1, no reports data
              sroering

              Oops, I didn't notice the wrong log format.

               

              The GUI and report results should use the server time.  I'm unaware of any bugs since 5.2.1 either.  Make sure you are on the latest version of Web Reporter. Then I'd recommend you submit a service request with support if you still see the same problem.  Be sure to include a feedback (Administration -> Tools -> Backup) and note the time difference you see from server time and the GUI/reports.

               

              Support Portal: https://mysupport.mcafee.com

               

              Gold Support: 1.800.937.2237
              Platinum Support: 1.866.452.9443
              Worldwide Support: http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-techsupport

              • 4. Re: Reporter 5.2.1, no reports data
                sroering

                Never mind.  I see your support request (which was re-assigned to me).  I'll update you as soon as possible.

                • 5. Re: Reporter 5.2.1, no reports data
                  wajeeh_r

                  Dear Sir,

                   

                  Yes, we have gold support and I have service request to correct this time issue on our web reporter in progress on the portal site, I hope you will guide me to steps to correct the time on reporter.

                   

                  5.2.1 is the version available for download as latest version of reporter, is there any other version after this ? because I could not get it on download link.