8 Replies Latest reply on Jul 14, 2013 3:10 AM by zero69cool

    Unable to open Web Reporter 5.2.1 console

    zero69cool

      Hello All,

       

      Strangly I am unable to open the web reporter console.

      OS: 2008 R2

      web reporter : 5.2.1

       

      I've restart the services, also the server itself. No results.

      I've epo on the server too. I assume that this is not the cause of the issue as they were wroking together OK for quite some time.

      No changes made to the server and suddenly I am getthing the following page when I try to open the console:

       

      ££££££££££££££££££££££££££££££££££££££

       

      HTTP Status 500 -

      type Exception report

      message

      description The server encountered an internal error () that prevented it from fulfilling this request.

      exception

      org.apache.jasper.JasperException: java.lang.NullPointerException
      org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper .java:535)
      org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:429)
      org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)
      org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:9 6)

      root cause

      java.lang.NullPointerException
      org.apache.jsp.client_jsp._jspService(client_jsp.java:75)
      org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:387)
      org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:320)
      org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:9 6)

      note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA logs.

       

      ££££££££££££££££££££££££££££££££££££££££££

       

      I've also tried to reisntall from the setup package. THe setup completed OK, but after that I am still recieving the same message.

       

      Update the JAVA to the latest version still same resutls.

       

      Any help is appriciated.

       

      Thank you.