I am running an XP SP3 maching with McAfee Security System installed. I have not been able to update since around January. When I click on check for updates I just get a circle that spins and spins and spins.
This is a return visit with this topic and the spinning circle is actually an improvement. Before when I tried to update, it would start spinning and within seconds stop.
The only way I have been able to get updates since January is uninstall the program, run the clean up utility, and reinstall. The last time I posted here I received a message from support to call. I called. I was told to uninstall, run the clean up program and reinstall and everything would be fine.
That ball has been spinning since before I started typing this.
Yes, my version of XP is legal. Yes, my version of SP3 is up to date. Yes, when I uninstalled a month ago, I did go into the control panel and remove the program that way. Yes, I did a fresh download of the program - slow as can be by the way. Yes, I tried re-registering the items I found listed on the web. Yes, I checked services.msc. Yes, I have run scans for viruses.
So now, I have had a program that I paid for, that has not worked since January, and all I am told to do is reinstall.
Earlier when I was trying to fix this problem, I found info that SP3 and McAfee do not play nice together, and that this is a known issue. I have also tried not installing the site advisor and other parts of the center mentioned on line.
Ironically, I have SP3 on another machine and the updating works fine on that one. The other machine is older, slower, has less memory.
If anyone has any suggestions, please let me know. I am sorry if I was sarcastic in the fifth paragraph, but those are the kinds of things I am asked when I talk to support, I am fed up with this company and this product.
PS - The little update ball is still spinning. It has been over a half hour. Here goes another uninstall I guess.