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    How to get tier 2 support to contact me?


      I have Mcafee total protection 2013. My vulneralbility scanner is not working right. It shows I need a critical update for adobe flash player. I checked the adobe website myself and I have the current version installed, but my scanner says I don't. It is not detecting it . Support said it must be configured wrong. They upgraded my problem to a tier 2 tech. They have all my correct contact information to contact me by phone and email. I scheduled a phone call from a tier 2 tech several times. I waited and waited and they never do call. I contacted them again and waited for 9 hours, no one called. They said they tried to contact me but they couldn't get ahold of me . I don't understand why, the phone never rang. Is there another way to get support to help me. I've been a faithful customer for several years, but this problem is getting old. I cannot get support to do anything. Can someone help me please ?  I have uninstalled and installed several times also. It didn't help. 

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