I have Mcafee total protection 2013. My vulneralbility scanner is not working right. It shows I need a critical update for adobe flash player. I checked the adobe website myself and I have the current version installed, but my scanner says I don't. It is not detecting it . Support said it must be configured wrong. They upgraded my problem to a tier 2 tech. They have all my correct contact information to contact me by phone and email. I scheduled a phone call from a tier 2 tech several times. I waited and waited and they never do call. I contacted them again and waited for 9 hours, no one called. They said they tried to contact me but they couldn't get ahold of me . I don't understand why, the phone never rang. Is there another way to get support to help me. I've been a faithful customer for several years, but this problem is getting old. I cannot get support to do anything. Can someone help me please ? I have uninstalled and installed several times also. It didn't help.
Post your job number and I will stir my contacts who are in the tier 2.5 team.
If you get the call let me know to save me asking.
There is a different flash update for IE as compared to the other browsers is it suggesting the other browser 1?
service request number - 484570 -1138913556 I appreciate it. I'm just so tired of getting the run around. The flash player current version is on both IE9 and Google chrome. I checked.
Message was edited by: tmixjr68 on 6/15/13 10:19:44 AM CDT
What happens is they get held up on the call before you and then hit their end of shift It happened even to me 2 times once but recently had no issue s with calls you have to be un lucky.
Will ping the support head re this on your behalf.
Yes I could see that happening. But will they care enough to try to contact me when they can to solve this issue? Should I just let it go for now, and let them contact me again thru e-mail when they can? The phone support from the tier 2 tech's is a dead end option at the moment.
I emailed both the tier 2.5 boss and the general contact for all the tier 2.5s so you should get get action by Monday. If not I am speakling to them on the phone Monday US time
The tech called about 10:45 pm. She worked on it for about an hour, but problem with scanner still is there. She said she would talk to a tech and get back with me tomorrow. I thank you for helping me, I appreciate it very much. At least they called this time. sincerely , ZM
If she doesn't I will stir them up at our phone call. As well will ask about the issue as well
I have intimated the concerned team regarding your issue. They will get back to you again on this.
I will be on top of this thread and will follow up with the concern agent also.
Please let me know if you still feel that the support is not as expected. And, please send your feedback after you receive a follow-up from the agent.