Can I ask which product suite you have? Real Time for ePO is only available as part of the following suites, so if you have a different suite that would explain why it's not showing up.
- McAfeeTotal Protection for Endpoint Enterprise Edition (TPE)
- McAfeeEndpoint Protection – Advanced (EPA)
- McAfeeEndpoint Protection Suite (EPS)
If you do have one of these suites, then it should be there - please get in touch with your Sales contact and they should be able to sort things out.