1 2 Previous Next 12 Replies Latest reply on Mar 17, 2014 2:35 PM by levon

    Windows 7 64bit hangs at "Starting Windows"

      We are having lots of problems with systems hanging at "Starting Windows" after installing EEPC, EEFF, and DLP products.

       

      Setup:

      PC model with problem: multiple models and even virtual machines

       

      Products:

       

      Product Version
      Agent 4.6.0.2935
      Product Coverage Reports 4.6.0.2935
      Endpoint Encryption Agent 1.2.1.315
      Data Loss Prevention 9.2.200.60
      Endpoint Encryption for Files and Folders 4.1.1.150
      Endpoint Encryption for PC 6.2.1.315

       

      Symptom:

       

      1st - Install Mcafee Agent on system

      2nd - Install Endpoint Encryption Agent

      3rd - Install EEFF

      4th - Install DLP

      5th - Install EEPC

       

      I can actually change the order of 3, 4, and 5 but typically after installing the last component the system will reboot and just constantly hang on the "Starting Windows" screen and never fully boot. I have left systems sit over night and they never finish. The part making it REALLY difficult to troubleshoot is the fact that it doesn't happen 100% of the time, sometimes the system will actually boot. Has anyone seen something similar or have any recommendations?

       

      Thanks,

       

      Dan

        1 2 Previous Next