0 Replies Latest reply on Jun 6, 2013 5:21 AM by nepson

    MVM 7.5 trial version logon error

      Hi, folks,

       

      I downloaded MVM 7.5 trial version last week. The OS is "Windows Server 2008 R2 Stanard--Chinese version", and the SQL server is "2008 R2 Chinese" with service pack 1 installed. After MVM was installed successfully, I tried to open "Enterprise Manager" and logon, but I got the error message "The connection to the McAfee Vulnerability Manager API Service could not be made. Contact your administrator.", error screen is as follows:

      screen1.PNG

      Then I found the API Server was not started, screen is as follows:

      screen2.PNG

      I tried to click the "start" button, but it seems no use, and there is no error message. I found there is a message "info out of sync with DB" in the log file as attached, but I'm not sure if it is an error or not.

       

      Could anyone please help ?

       

      Thanks!

       

      Nepson