What McAfee product please? I think I may need to move this to the Enterprise section for you to get an answer.
It is a very small office with only a handful of people and computers so we are using the normal McAfee Total Protection.
Ah, understood, thanks.
I fell the best avenue of approach would be to phone Technical Support (or use the online chat) which I think you are familiar with.
They are best equipped to troubleshoot this sort of thing.