2 Replies Latest reply on Jun 17, 2013 6:47 AM by rpd85

    Real Time 503 error


      I have just installed Real Time 1.0.1 in a test lab environment, following the instructions from the McAfee YouTube channel: http://www.youtube.com/watch?v=vp715Rjj6Yo.

      When I tried to access Menu->Systems->Real Time Questions for the first time, I received the following error message:

      mrt error.PNG

      I restarted both the Real Time Server and Real Time Proxy Server services, but the problem remained. I started digging around for log files, and the only apparent problem I could find was in <Installation Directory>\Real Time Server\apache\logs\ssl_error.log, which showed the following:


      [Fri May 31 10:04:09 2013] [error] (OS 10061)No connection could be made because the target machine actively refused it.  : proxy: HTTPS: attempt to connect to (localhost) failed

      [Fri May 31 10:04:09 2013] [error] ap_proxy_connect_backend disabling worker for (localhost)

      [Fri May 31 10:04:32 2013] [error] proxy: HTTPS: disabled connection for (localhost)


      I am not sure why this would be though, especially since all firewalls are currently disabled for troubleshooting purposes.


      Other environment information:

      ePO version - 4.6.6

      OS - Windows Server 2008 Standard x64 SP 2


      Thanks in advance for any assistance.