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975 Views 7 Replies Latest reply: Mar 18, 2014 4:05 PM by ittech RSS
ittech Champion 448 posts since
Jan 25, 2010
Currently Being Moderated

May 30, 2013 3:22 PM

Route to User Junk Folder not working

Hi,

 

We're using MSME 7.6 with Exchange 2003 and the Route to User Junk Folder option doesn't seem to always work. Some users still get low scoringing spam in the Inbox instead of their Junk Mail (my IT Director being one of them). Is there anyway to tell why this is happening and how to fix it?

 

Thanks!

  • alexn Veteran 722 posts since
    Aug 9, 2012
    Currently Being Moderated
    1. May 30, 2013 4:10 PM (in response to ittech)
    Re: Route to User Junk Folder not working

    Post Timings: 6.00 AM to 3.00PM PDT
  • tlange McAfee SME 344 posts since
    Nov 4, 2009
    Currently Being Moderated
    2. Jun 3, 2013 10:34 AM (in response to ittech)
    Re: Route to User Junk Folder not working

    It could be due to the following -  there is an issue with exchange 2003/2007 where it won't return the mailbox name and when that occurs the spamrouting component would fail to route the email to the junk folder.  if this is what is happening it will be collected in the debug logs and placed in the spamrouter log file.  this is what you would look for in the log. 

     

    11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,121,0 returned by g_spamConfig->GetProperty(propertyPath, &spamRoutingEnabled)

    11/09/08 10:00:37.343,3504,SyncronizedConnector.cpp,43,Exiting usage

    11/09/08 10:00:37.343,3504,SyncronizedConnector.cpp,48,Usage count = 0

    11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,69,0 returned by IsSpamRoutingEnabled( bSpamRoutingEnabled )

    11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,80,Unable to get the message event record

    11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,81,8000ffff returned by E_UNEXPECTED

  • alexn Veteran 722 posts since
    Aug 9, 2012
    Currently Being Moderated
    6. Jun 12, 2013 10:51 AM (in response to ittech)
    Re: Route to User Junk Folder not working

    Coud you check your score based action under Gate way>Master Plicy>Antispam> and change your sttings here to let the message routt to user's junk folder.I trhink it will help you.


    Post Timings: 6.00 AM to 3.00PM PDT

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