7 Replies Latest reply: Mar 18, 2014 4:05 PM by ittech RSS

    Route to User Junk Folder not working

    ittech

      Hi,

       

      We're using MSME 7.6 with Exchange 2003 and the Route to User Junk Folder option doesn't seem to always work. Some users still get low scoringing spam in the Inbox instead of their Junk Mail (my IT Director being one of them). Is there anyway to tell why this is happening and how to fix it?

       

      Thanks!

        • 2. Re: Route to User Junk Folder not working
          tlange

          It could be due to the following -  there is an issue with exchange 2003/2007 where it won't return the mailbox name and when that occurs the spamrouting component would fail to route the email to the junk folder.  if this is what is happening it will be collected in the debug logs and placed in the spamrouter log file.  this is what you would look for in the log. 

           

          11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,121,0 returned by g_spamConfig->GetProperty(propertyPath, &spamRoutingEnabled)

          11/09/08 10:00:37.343,3504,SyncronizedConnector.cpp,43,Exiting usage

          11/09/08 10:00:37.343,3504,SyncronizedConnector.cpp,48,Usage count = 0

          11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,69,0 returned by IsSpamRoutingEnabled( bSpamRoutingEnabled )

          11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,80,Unable to get the message event record

          11/09/08 10:00:37.343,3504,UserJunkFolderRouter.cpp,81,8000ffff returned by E_UNEXPECTED

           

           

           

          • 3. Re: Route to User Junk Folder not working
            ittech

            I didn't see these errors.

            • 4. Re: Route to User Junk Folder not working
              ittech

              Tried the solution in the second link, time to wait and see if it works

              • 5. Re: Route to User Junk Folder not working
                ittech

                After performing the steps from KB56068 it seemd that most of the spam is being routed to the Junk Mail folder now, but some have gotten into the Inbox. Here's an example:

                 

                -----Came into the Inbox------

                 

                Microsoft Mail Internet Headers Version 2.0

                Received: from mx4.bsgcs.com ([66.197.138.37]) by mx.dx.ox with Microsoft SMTPSVC(6.0.3790.4675);

                             Wed, 12 Jun 2013 08:51:06 -0400

                Content-Type: text/plain; charset="us-ascii"

                MIME-Version: 1.0

                Content-Transfer-Encoding: 7bit

                Subject: *****Spam***** Updated Dealership Sticker Pricing

                To: <user@dx.ox>

                Message-ID: <20130611211855.75483.32027@mx4.bsgcs.com>

                Date: Wed, 12 Jun 2013 05:51:04 -0700

                Reply-to: <Grace.Gonzalez@bsgcs.com>

                From: Dealer Inventory <Grace.Gonzalez@bsgcs.com>

                Return-Path: GraceGonzalez@mx4.bsgcs.com

                X-OriginalArrivalTime: 12 Jun 2013 12:51:06.0140 (UTC)FILETIME=[80DC35C0:01CE676B]

                X-NAI-Spam-Flag: YES

                X-NAI-Spam-Level: ****

                X-NAI-Spam-Threshold: 4

                X-NAI-Spam-Score: 4.6

                X-NAI-Spam-Report: 4 Rules triggered

                             *  4 -- TS_MSG_REP_80

                             *  0.5 -- BLANK_LINES_70_80

                             *  0.1 -- RCVD_BAD_SIP

                             *  0 -- RV4607

                X-NAI-Spam-Version: 2.2.0.9309 : core <4607> : streams<980130> : uri

                <1445523>

                X-NAI-Spam-Route: User-Junk-Folder

                 

                -----Came into the Junk Mail------

                 

                Microsoft Mail Internet Headers Version 2.0

                Received: from mx03.roeof.com ([64.191.65.71]) by mx.dx.ox with Microsoft SMTPSVC(6.0.3790.4675);

                             Wed, 12 Jun 2013 11:06:18 -0400

                Content-Type: text/html; charset="us-ascii"

                MIME-Version: 1.0

                Content-Transfer-Encoding: 7bit

                From: Lyla Calhoun <Ashley.Perez@roeof.com>

                Subject: *****Spam***** 0utstanding recommendation onAUCTI0NS

                To: <user@dx.ox>

                Message-ID: <20130612005004.41254.34412@mx03.roeof.com>

                Date: Wed, 12 Jun 2013 08:06:16 -0700

                Reply-to: <Ashley.Perez@roeof.com>

                Return-Path: AshleyPerez@mx03.roeof.com

                X-OriginalArrivalTime: 12 Jun 2013 15:06:18.0156 (UTC)FILETIME=[63FF9EC0:01CE677E]

                X-NAI-Spam-Flag: YES

                X-NAI-Spam-Level: ****

                X-NAI-Spam-Threshold: 4

                X-NAI-Spam-Score: 4.1

                X-NAI-Spam-Report: 3 Rules triggered

                             *  4 -- TS_MSG_REP_80

                             *  0.1 -- RCVD_BAD_SIP

                             *  0 -- RV4607

                X-NAI-Spam-Version: 2.2.0.9309 : core <4607> : streams<980195> : uri

                <1445634>

                X-NAI-Spam-Route: User-Junk-Folder

                • 6. Re: Route to User Junk Folder not working
                  alexn

                  Coud you check your score based action under Gate way>Master Plicy>Antispam> and change your sttings here to let the message routt to user's junk folder.I trhink it will help you.

                  • 7. Re: Route to User Junk Folder not working
                    ittech

                    We are no longer using MSME