A Macfee staffer should pop by soon if noone replies to you in a day post backa nd I will chase them up. We mods do not know this product as it comes with laptops and Mcafee hasn't bought us 1.
We have arranged for Mcafee Anti theft techs to monitor this forum so best of luck with your issue
Thank you for your quick response.
Resolved as below:
I remembered the old password, activated the file protection from the web management console,
waited for encryption, deactivated the file protection, waited for decryption
All my files are available.
That was easy I was too fast to comment.
Glad all ok now I am marking this as answered
Glad to know you've resolved the issue. Please let us know if you need any further help!