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498 Views 3 Replies Latest reply: May 24, 2013 12:04 PM by Brad McGarr RSS
James Harrod Newcomer 5 posts since
May 22, 2013
Currently Being Moderated

May 24, 2013 11:23 AM

Tracking emails in Email Protection via the Apptix Hosted Exchange Server

Good evening all,

 

This will be my last questions before the bank holiday weekend.

 

I have managed to connect to both the inbound and outbound servers at Apptix, who are hosting our Exchange Server.

However, when I sent an email from my wotk email to my Yahoo! account, it does not show up in the stats within Email Protection.

 

Do I have to wait for a few days (i.e. Tuesday) before the Email Protection will track emails sent/received from my work email?

Does anyone else have hosted servers outside their company/business, and have been having tracking problems?

 

Many thanks and a good weekend to all

 

James

  • Brad McGarr McAfee Employee 154 posts since
    Dec 4, 2012

    Greetings James,

     

    Message Audit results will show a delay, typically of 5-10 minutes while the messaging logs are updated and that information can be parsed by the Message Audit module, after which results will be available.


    Brad McGarr
    McAfee SaaS Email & Web Protection
    Technical Support Technician I (Legacy & Partner Support)
    Microsoft Certified Professional
    Microsoft Technology Associate - Windows OS | CompTIA A+ Certified Technician | CIW Web Foundations Associate
    Visit my blog: Brad's Corner - Insights from SaaS Email & Web Security Support https://community.mcafee.com/blogs/brad-denver

    Frequently Requested Information
  • Brad McGarr McAfee Employee 154 posts since
    Dec 4, 2012

    James,

     

    Thank you for the clarification! Looks like the root of the problem is your MX Records for maximiseit.co.uk are not pointing to the McAfee SaaS Filter. These will be listed in the Control Console:

     

    • Click Email Protection
    • Click Setup
    • Click MX Records
    • Select the appropriate region

     

    The recommended MX Records will display, and these will need to be installed with your DNS provider, replacing your current MX record.


    Brad McGarr
    McAfee SaaS Email & Web Protection
    Technical Support Technician I (Legacy & Partner Support)
    Microsoft Certified Professional
    Microsoft Technology Associate - Windows OS | CompTIA A+ Certified Technician | CIW Web Foundations Associate
    Visit my blog: Brad's Corner - Insights from SaaS Email & Web Security Support https://community.mcafee.com/blogs/brad-denver

    Frequently Requested Information

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