In addition to verifying if Artemis triggers when set to higher sensitivity, I would also make sure that:
- VirusScan is the same major and minor version (up to latest patch level)
- OAS configuration is identical(at least what the unwanted and heuristic settings are concerned)
- if Artemis works or not as per https://kc.mcafee.com/corporate/index?page=content&id=KB53733 on the problematic host
Hope that helps.
yes it is configured correctly, with the same policies.
Would have any other ideas?
is it possible to copy the file that VSE on a good host detects as said Artemis detection to a problem host and see if the VSE installed on that host detects is as well?