4 Replies Latest reply on May 21, 2013 1:54 PM by Peter M

    Cannot Install  "BT Net Protect Plus (McAfee)"

      Cannot Install  "BT Net Protect Plus (McAfee)"

       

       

      Download and run - "McAfeeSetup-Serial.exe"

       

       

      Nothing happens apart from 10 seconds of windows loading icon....

       

       

      I checked Windows Logs for Application

       

      ***

       

      Faulting application name: Install.exe_McAfee Integrated Security Platform Installer, version: 5.6.151.0, time stamp: 0x50416b48

      Faulting module name: Install.exe, version: 5.6.151.0, time stamp: 0x50416b48

      Exception code: 0xc0000417

      Fault offset: 0x0007e836

      Faulting process id: 0xc4c

      Faulting application start time: 0x01ce5645af9e24dc

      Faulting application path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe

      Faulting module path: C:\Users\Nick\AppData\Local\Temp\McInstallTemp\Install.exe

      Report Id: ee38572f-c238-11e2-b862-8c11f91acf97

       

       

      ****

       

      Using Windows 7.  No other security or virus scanning software installed on PC.

       

      The McAfee Family Protection software installed without any problems..

       

      Thanks,

      Terry.