Would advise installing MSME 7.6 P1 RU2 - the rollup contains all fixes released since P1 (it also contains P1RU1) and can be installed directly over the version details you have provided above. Its available for download at McAfee Site (with your grant number)
Errors came back (8:30am our time), so it's still not fixed. Might need to look at updating to latest MSME 8 and skip 7.6 updates.
Message was edited by: norbertg on 21/05/13 8:54:25 AM
I've just had a chance to start going through my emails and noticed we have received 4 emails witht he following, last one 2 mins ago:
"VSEXCH01" Product database failed to store a record .
1. Check whether Postgres database is configured to a valid location.
2. If this does configured properly, change the database location to a validdrive that has sufficient disk space.
Message was edited by: norbertg on 21/05/13 9:14:52 AM
Edit: Exchange DB is about 144g and on a 500g drive, plenty of free space.
MSME is in no uncertain terms f'd. We have custom EPO settings (Scanner Settings) yet I can't see them.
Now I am wondering if the issue is with EPO.
I've scheduled a reboot in of Exchange and server hosting EPO for tonight.
Message was edited by: norbertg on 21/05/13 4:12:36 PM
This is getting better by the minute. The MSME dashboard broke on the server and was erroring with xml? file errors. I should mention earlier I added 2 email addresses to the white list on MSME since I couldn't do it on EPO. I figured I would try and fix the dashboard error by stopping and starting MSME service, now MSME is saying 'The McAfee Security for Microsoft Exchange is not currently available. Please try again later.'
sounds like an issue with the mcafeeconfig.xml. is epo enforcing policies for msme? if so stop that for the moment and reset the config to default.
to reset the config just stop the msme service
open windows explorer and go to the msme\config folder and rename the mcafeeconfig.xml to .sav
go to the msme\config\default folder
copy the mcafeeconfig.xml from that folder the the msme\config folder
restart msme service
then see if you can get in.
if so then make some settings changes and verify that it is still working. once you get the all the settings put back then export the config so you have a backup.