Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
2447 Views 16 Replies Latest reply: May 23, 2013 7:11 PM by norbertg RSS 1 2 Previous Next
norbertg Apprentice 115 posts since
Dec 7, 2011
Currently Being Moderated

May 19, 2013 7:59 PM

MSME - Windows Error 2045

We have 1000's of alerts since Saturday morning with similar error, e.g:

 

The OnAccess (VSAPI) scanner failed to scan the item '' with error 80040210.

 

The OnAccess (VSAPI) scanner failed to scan the item 'image001.jpg' with error 80040210.

 

The OnAccess (VSAPI) scanner failed to scan the item '5701 ITFs Not Received 20130520.pdf' with error 80040210.

 

 

Emails are still working and I haven't heard anyone not receiving emails.

 

I don't believe this is related to KB 53500; https://kc.mcafee.com/corporate/index?page=content&id=KB53500

 

MSME details obtained from EPO:

 

McAfee Security for Microsoft Exchange MSME
Product Version 7.6.7718.105
Language English
Hotfix/Patch Version Patch1,HF788523
Service Pack
DAT Version 7080.0000
Engine Version 5400.1158

 

Exchange

 

Clustered 0
Exchange Version Version 14.2 (Build 247.5)
Number of Mailboxes 107

 

General

 

Anti-Spam Engine Version 9286
Anti-Spam License Type Licensed
Anti-Spam Rules Date 2013-05-19T23:55:23
Anti-Spam Rules Version core:4584:streams:963910:uri:1424844
DAT Date 2013-05-19T00:00:00
DAT Version 7080.0000
Engine Version 5400.1158
Extra DAT Names
Hotfix Patch1,HF788523
Installed Path C:\Program Files (x86)\McAfee\MSME\bin
Language en
Last Successful Policy Enforcement 05/17/2013 08:28:17
MSME License Type Licensed
Plugin Version 7.6.7718.105
Product Version 7.6.7718.105
Service Pack
  • Aidan McAfee SME 463 posts since
    Nov 4, 2009
    Currently Being Moderated
    2. May 20, 2013 2:22 AM (in response to norbertg)
    Re: MSME - Windows Error 2045

    Would advise installing MSME 7.6 P1 RU2  - the rollup contains all fixes released since P1 (it also contains P1RU1) and can be installed directly over the version details you have provided above. Its available for download at McAfee Site (with your grant number) 

     

    Security for Microsoft Exchange 7.6 Patch 1, Rollup 2 Release Notes (PD24477)

  • Aidan McAfee SME 463 posts since
    Nov 4, 2009
    Currently Being Moderated
    5. May 21, 2013 2:58 AM (in response to norbertg)
    Re: MSME - Windows Error 2045

    It might be advisable to open a case with support - it would be hard to tell if this is related to problem with the detected items db,  an issue with the mcafeeconfig.xml or policy enforcement problems from ePO.

  • tlange McAfee SME 344 posts since
    Nov 4, 2009
    Currently Being Moderated
    9. May 22, 2013 7:46 AM (in response to norbertg)
    Re: MSME - Windows Error 2045

    sounds like an issue with the mcafeeconfig.xml.  is epo enforcing policies for msme?  if so stop that for the moment and reset the config to default.

     

    to reset the config just stop the msme service

    open windows explorer and go to the msme\config folder and rename the mcafeeconfig.xml to .sav

    go to the msme\config\default folder

    copy the mcafeeconfig.xml from that folder the the msme\config folder

    restart msme service

     

    then see if you can get in.

     

    if so then make some settings changes and verify that it is still working.  once you get the all the settings put back then export the config so you have a backup.

1 2 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points