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700 Views 3 Replies Latest reply: May 18, 2013 5:36 PM by ajha1 RSS
dans Newcomer 35 posts since
Oct 18, 2012
Currently Being Moderated

May 15, 2013 4:52 PM agent upgrade to blue screen?

Can anyone verify whether a agent upgrade task to on Windows 7 causes blue screen? I just did a smoke test on my Mcafee testbed with one catch - I performed a series of windows updates as well as upgraded McAfee agent at the same time. I then rebooted. Now I have a bricked Windows 7 machine. Fortunately this is on a dedicated McAfee Testbed. Too bad McAfee doesn't seem to perform smoketest on there own product and they pawn off the task to customers....for the utmost cost cutting and poor software QA. This could be a unique case where upgrading the agent and windows patch at the same time causes the blue screen. Something I would like to pin point before I roll-out to a few thousand users who could come across a similar deployment snafu, in turn blaming the security team for breaking there computers as they love to do when we upgrade McAfee.

  • JoeBidgood McAfee SME 2,877 posts since
    Sep 11, 2009
    Currently Being Moderated
    2. May 16, 2013 12:29 PM (in response to dans)
    Re: agent upgrade to blue screen?

    This sounds a lot like the issue in KB75956  - this was an issue that affected Patch 2. The article is comprehensive and should help.


    HTH -



    (Please post questions to the forum, as I am unable to respond to private messages. Thanks!)

  • ajha1 Newcomer 32 posts since
    Dec 25, 2012
    Currently Being Moderated
    3. May 18, 2013 5:39 PM (in response to dans)
    Re: agent upgrade to blue screen?

    Hi dans,


    The issue mentioned in the KB75956, is mcuh similar to your issue, However, McAfee has addressed the issue in MA 4.6 patch3, if the suggested mentioned as per above comment doesnt help you, then would suggest you to open a Case with McAfee Techinical Support and provide them MER and crash dump logs from the machine where-in you are expeiencing the issue.


    - you can also try to upgrade the MA version to 4.8 on one of the machine (having issues) and see whether that resolves the issue


    Message was edited by: ajha1 on 19/5/13 4:09:02 AM IST



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