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Did you click Virus Removal at the top of this page and follow the prompts?
If you got cut off then you can get a refund by clicking the Customer Service link at top of the page also. There it's free to talk to Customer Service either by phone or using online chat.
This is a very old thread so closing it.
If you need help removing an infection here in the forum please post a new thread in this forum with more details of what is happening, your operating system and service pack and what McAfee product versions you have installed.