'This is a feature that is now available in 9.2.1 (released this past weekend). You can modify the email and sms formats for the notification when triggered through alarms. Here are some screenshots of this option...
1. Select the "Configure" option next to "Send Message"
2. Choose from existing templates or select "Templates" to create a new one.
3. If you select "Tempates" in step 2, you will be able to "Add" more.
4. Add Templates allows you to add email or SMS templates. You can pull in parameters into the message body or add free form text.
WOW! Thanks! We've applied on the last week, the 9.2 patch but we didn't know that was released an 9.2.1.
Thanks for both information
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Do you have the release notes for this new version?
I've searched on the KB but I found nothing...