1 Reply Latest reply on May 9, 2013 10:44 AM by rackroyd

    MAC client communicating with ePO but not taking updates

    ajay.ksingh

      Hello,

       

      I installed McAfee Agent 4.5 in MAC OS 10.6.8 and it is communicating with ePO server 4.6.4 but it is not taking VSE DAT update from ePO server.

      Please help.

       

      Thanks,

      Ajay Singh

        • 1. Re: MAC client communicating with ePO but not taking updates
          rackroyd

          Some basic questions need answering first please:

           

          Agent alone is not enough, which MAC VirusScan product is installed ?

          Have you added the extensions for the same product to the ePO server ?

          Have you defined an update task in ePO ?

          If (yes) to the above, what messages are you getting in the agent log at the time of dat update attempt ?

           

          Apologies if these sound very obvious or basic things but we need as much detail as possible to be able to assist.