I'm currently testing out the MCP and I have the Help Desk tool extension installed but I'm having trouble finding where to generate the release code to disable MCP. I've tried doing a google search, looking in the MCP product guide, and searching on McAfee communities....all with no luck.
Any help would be appreciated.
This should be located in ePO under Menu > Services > Help Desk. There you will have the option to generate an MCP Bypass Key or an Uninstall Key.
I went back just to make sure I had not mistyped anything, and you should see Help Desk under Systems not Services. My apologies!
Does the McAfee Help Desk 2.0 Product Guide answer your question?
Specifically, have you set up all the relevant permissions in ePO for Help Desk?
Message was edited by: techwriterandrew on 25/06/13 10:36:56 CDT