I am new with McAfee and I need assistance with the Linuxshield.
I have ePO 4.5 and agent version 4.5 and 4.6 on some machines. I tried to upgrade Linuxshield from 1.6 to 1.7 but the upgrade failed.
My questions is if you agent vesrion 4.5 and you upgrade Linuxshield to 1.7 will it work or you also need to upgrade the agent version to 4.6 then upgrade linuxshield to 1.7. The reoson im asking this is that there a few machines that the upgrade was successfull on but from the ePO console the Linuxshield version doesn't appear as if it was upgraded it's actually blank, no data, nothing.
Can someone please explain this to me,I have been trying to get documentation online but I couldn't find anything that was related to my situation.
VSEL 1.7 supports MA 4.5 therefore, scenario you explained is supported. To verify you can refer to software requirement section in readme or product guide.
How about moving to VSEL 1.9 directly with MA 4.8. VSEL 1.9 provides much better ePO management experience with respect to VSEL 1.7. Or at least upgrade to VSEL 1.7.1 with MA 4.6.
You can use MA 4.5 with VSEL 1.7.1 and VSEL 1.9 both but I would recommend to use MA 4.6 with latest patch or MA 4.8. Latest version of MA v4.8 is much better than previous versions.
You can download VSEL 1.9 using your grant number. If you need further assistance I would recommend you to reach out to support team team formally.
There is no particular reoson Vineet, I will actually suggest it to my seniors.
One more thing..now the agent upgrade has been successfull on one server but the Linuxshield upgrade has failed. when I run the nails status command it comes back with this error:
monitor gateway is not running
the McAfeeVSEForLinux Apache server does not appear to be running.
How do I go about getting this fixed?