7 Replies Latest reply on May 4, 2013 3:30 PM by Peter M

    Frustration with customer support/web pages

      Has anyone else had problems with connecting to customer support?  Via the website I've tried email, chat, and phone...and nothing goes through.  I've had McAfee for years for my laptop, and recently fired it up, only to be told that it was unprotected.  I went through a frustrating round trying to connect with customer support, finally connecting and telling them that I had just received an auto-renewal confirmation.  After a fairly long chat, customer support said I would be able to download my updates.  Sure enough, the download started.  The next time I logged on, I kept getting the same message.  I'm trying to connect again with customer support via chat, but it won't submit.  The web pages are brain-dead, clicking either doesn't work, or just brings me back to the same page.  What's going on?