When you do the cmdagent -P, does that machine reappear in ePO? Or does it stay missing?
They stay missing. I've run cmdagent -P multiple times, I've let the agent check in on its own multiple times, but to no avail. The clients are still getting DAT updates, and I see in the log that its sending data back and forth to the server.
First, Reinstall Agents extensions from epo Software manger.
Do the following to enable Debug logging on these clients in question.
Open terminal session on Mac
Type the following and press enter
Exit the root user
Now log level set to 4
type sudo tail -fF n2000 /library/logs/mcafee/Agent/logs
Post the logs here so I could see?
One other question - when you say disappear, do you mean that they were in the tree, but disappeared from it? Or did they never appear in the tree at all?
@Joe - They were in the tree and then disappeared. Both of the affected machines have been in the tree since January of this year and we've had no issue until this week.
@alexn - As soon as I get to the office, I'll get logs posted.