1 Reply Latest reply on Apr 25, 2013 8:38 AM by rackroyd

    Issues Upgrading ePO 4.5 MR4 to MR5

    michael.dunnahoo

      We are currently in the process of deploying MR5 to our ePO environment and are encountering some issues. First, we cannot execute the MR and allow it to shutdown ePO services.  It continually hangs ups during this process, so we stop the services manually after rebooting.  The MR then starts the services it requires and then no more issues occur from this hiccup.  The same thing happened during our MR4 deployment so it wasn't a suprise.

       

      We were able to get MR5 going and then the setup failed again with the folling errors in the logs.

       

      EPO450-Install-CustomAction.LOG

      FAILURE: In LaunchAppAndWait while trying to run the following program: "D:\PROGRA~1\McAfee\EPOLIC~1\Installer\Core\install.bat" Return code: 1 Error Message: Incorrect Function

       

      FAILURE: In LaunchAppAndWait while trying to run the following program: "D:\PROGRA~1\McAfee\EPOLIC~1\jre\bin\java.exe" Return code: 1 Error Message: Incorrect Function

       

      CORE-PATCH.LOG

      BUILD FAILED

      D:\Program Files\McAfee\ePolicy Orchestrator\Installer\core\build.xml:480: java.sql.SQLException: I/O Error: DB Server Closed connection.

       

      Would like to get some feedback on these.

        • 1. Re: Issues Upgrading ePO 4.5 MR4 to MR5
          rackroyd

          I'm afraid the logging is inconclusive on the root cause.

           

          The first message from java.exe can be deceptive.

          The problem there is that stdout/stderr messages from java.exe cannot be echoed into the ePO logs. (It's just how java.exe works unfortunately).

           

          That means the root error message from java.exe is only visible by pausing the installer at that point, opening a command line prompt then copying the whole java command line from the log and running it in the command line session - then you get the actual java error which is a lot more useful than the 'java failed' you are presently seeing.

           

          The core-patch log error only suggests a possible sql connection timeout.

          Searching the McAfee knowledge base for errors in build.xml reveals a multiplicity of possible causes.

           

          The best bet is for you to call McAfee support and have them run a remote connection to your ePO server for analysis.