1 Reply Latest reply on May 8, 2013 11:02 AM by pierce

    SSO Pausing at Ctrl+Alt+Del Prompt

    stefancaspersz

      EE Agent 1.2.1.315

      EEPC 6.2.1.315

      Windows 7 Enterprise 64bit SP1

       

       

      During a pilot I rolled out 37 machines on EEPC with Pre-boot Auth enabled with SSO synched with AD credentials.


       

      It was working well for about a month. Now we see the same users/machine with the problem where SSO pauses at the "Press CTRL+ALT+DEL to Logon" windows screen. When a user presses ctrl+alt+del then SSO continues to log them in without needing to re-enter windows credentials.


       

      We first thought it only happened when the network was disconnected, but after some testing we noted the occurrences are random. It seems to go away for a short while if a gpupdate /force is run on the machines. But the problem reappears after a few minutes. I know it sounds like a GPO issue but we don't easily modify GPO.


       

      Has anyone else come across this problem with EEPC 6.2?

       

      Any ideas to narrow dows the problem?

       

      Message was edited by: stefancaspersz on 24/04/13 1:44:58 PM
        • 1. Re: SSO Pausing at Ctrl+Alt+Del Prompt
          pierce

          I had a similar issue with a 6.1.x version, some users would just hang at the windows press ok to login warning message screen for up to 5 minutes.

           

          I think in the end I just upgraded them to the latest and the problem went away, That was to version 6.2.0.296. Version 7 is also good (although dosnt play as nice with XP).

           

          Also check the rest of the mcafee software is up to date, we have got agent/VSE and HIPs up to date recently which might also be helping.

           

          thanks,

          Pierce