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442 Views 4 Replies Latest reply: Apr 22, 2013 10:58 AM by pato RSS
momomomo1234 Newcomer 1 posts since
Apr 22, 2013
Currently Being Moderated

Apr 22, 2013 12:31 AM

Network Issue

I faced with network issue after installed a McAfee Service Pack 5.

OS has been up, but NETWORK is unable to use.

 

Will McAfee Service Pack 5 affect a portion of network driver?

How to resolve the issue?

 

Environment:

McAfee - Virus Scan Enterprise 8.7.0i

OS - Windows 2003 x86 Single Server

HW - DELL Power Edge 6850

  • karthiks Veteran 740 posts since
    Mar 30, 2011
    Currently Being Moderated
    1. Apr 22, 2013 1:48 AM (in response to momomomo1234)
    Re: Network Issue

    momomomo1234,

     

    This section is only for consumer products but you are using Virus Scan Enterprise so, I will move this to the correct section where you can get help for this issue.


    Regards,
    Karthik Shankar
    McAfee Community Moderator
    https://community.mcafee.com

    Do you have an idea for improving McAfee products? Please share it with our product team in our new Ideas community space! NOTE: You must register an account first. We look forward to hearing from you. Thank you for choosing McAfee!

  • karthiks Veteran 740 posts since
    Mar 30, 2011
    Currently Being Moderated
    2. Apr 22, 2013 1:51 AM (in response to momomomo1234)
    Re: Network Issue

    Moved the thread to Virus Scan Enterprise for better response


    Regards,
    Karthik Shankar
    McAfee Community Moderator
    https://community.mcafee.com

    Do you have an idea for improving McAfee products? Please share it with our product team in our new Ideas community space! NOTE: You must register an account first. We look forward to hearing from you. Thank you for choosing McAfee!

  • Tristan Veteran 790 posts since
    Dec 8, 2009
    Currently Being Moderated
    3. Apr 22, 2013 3:25 AM (in response to momomomo1234)
    Re: Network Issue

    This kind of thing doesn't usually happen with a service pack install. I've done them before on production servers with no issues.

     

    - What level of network connectivity do you have?

    - Do you have a blinking light on the network card?

    - Can you ping the server from an external source?

    - Do you have other McAfee software installed HIPS, Firewall?

     

    Have you tried disabling Access Protection and On-Access scanner via the console? Have you tried stopping the McAfee services?

     

    Try these options before you go uninstalling anything.

  • pato Apprentice 107 posts since
    Apr 1, 2010
    Currently Being Moderated
    4. Apr 22, 2013 10:58 AM (in response to momomomo1234)
    Re: Network Issue

    And have you tried to reboot the server?

    Mcafee does have a network filter driver, which normaly gets updated with a Patch (Service Pack). This driver normaly only gets activated after a reboot. If for some reason the old driver had now a problem, this outage could happen. It should be solved after a reboot though. Otherwise it's old/broken LAN drivers.

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