I receive issues connecting to Surgeweb email client or webmail using IMAP.
Rules are allowed and I can see traffic through audit viewing for the ports tcp 143/IMAP and 80/HTTP.
This is the error notification I received from the email client and webmail.
"already 40/30 connections from you, setting G_WEB_MAX_PERIP"
I tried to isolate the problem and connect to 3G and I was able to receive email from client and view from webpages.
Im using IMAP proxy service with TCP idle timeout of 3600 sec.
This occur 1 week ago. Is there any related to idle timeout settings need to be adjusted in FW?
Kidnly help if you encountered this issue before. Thanks
I guess you could reduce the timout to something a bit smaller (perhaps 5-10 mins rather than 1 hour) but it sounds like you need to get the number of concurrent IP connections for Sugerweb bumped up to match the number of simultanious users you have behind your firewall.
As already suggested: decrease the timeout values in the application defenses.
@engineering: when will you start to use reasonable timeout values as a default??? This problem goes back to at least Sidewinder 3.0!!!