2 Replies Latest reply on Apr 19, 2013 4:44 AM by sachinm

    Unknown user when try to login to Endpoint Encryption login

    romardy

      Hi,

       

      After successfully encrypted machine and then reboot, when user try to login his account gives back an error of "Unknown User".

       

      Upon checking on encryption users, username is already added. What I've noticed is the machine is moved to a different OU and then syncs back again.

       

      Tried to update policies and wake up agents but still doesn't work. User can's still log on to the machine even my own account that is also added on Encryption user.

       

      Any ideas?

       

      Thanks