2 Replies Latest reply on Apr 8, 2013 3:59 AM by Peacekeeper

    Scan won't work

      My Virus Scan (15.6) opens but then does nothing. It started doing this after the last Update on 4/03/2013. It has always been extremely slow. Can anyone help?

        • 1. Re: Scan won't work

          gordo45,

           

          Please update me the below details and try the steps suggested below

           

          What is your operating system ? Win XP/ Vista / 7 / 8

          Type of Internet connection -  DSL / Cable / Wireless

           

          Try the below steps:

           

          Install and run the McAfee virtual technician  HERE

          Check the issue

          Update the McAfee manually and check the issue

          Post back with screen shots of the errors

          • 2. Re: Scan won't work
            Peacekeeper

            Also re slow if you mean scanning check that you do not have use minimum resources selected.