1 Reply Latest reply on Apr 5, 2013 3:05 PM by kink80

    EEPC 6.2 and Windows 7 64Bit with Intel Turbo memory

    kink80

      Has anyone ran into an issue where Intel Turbo Memory causes an issue with EEPC? I have a Lenovo X61 Tablet that is running Windows 7 64Bit SP1 and has Intel Turbo Memory installed in it. I am getting a Windows Application errors after installing EEPC 6.2.0.296:

       

      Log Name:      Application

      Source:        Application Error

      Date:          4/4/2013 2:32:44 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      MyComputer.MyDomain.com

      Description:

      Faulting application name: MfeEpeHost.exe, version: 1.2.0.296, time stamp: 0x4f91db1d

      Faulting module name: EpeOpalATASec4Sata.dll, version: 0.0.0.0, time stamp: 0x4f91e579

      Exception code: 0xc0000005

      Fault offset: 0x000069d8

      Faulting process id: 0x764

      Faulting application start time: 0x01ce316b27545b0d

      Faulting application path: C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpeHost.exe

      Faulting module path: C:\Program Files\McAfee\Endpoint Encryption for PC v6\EpeOpalATASec4Sata.dll

      Report Id: 6c01ab26-9d5e-11e2-ac68-001d728c5e05

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2013-04-04T19:32:44.000000000Z" />

          <EventRecordID>2680</EventRecordID>

          <Channel>Application</Channel>

          <Computer>MyComputer.MyDomain.com</Computer>

          <Security />

        </System>

        <EventData>

          <Data>MfeEpeHost.exe</Data>

          <Data>1.2.0.296</Data>

          <Data>4f91db1d</Data>

          <Data>EpeOpalATASec4Sata.dll</Data>

          <Data>0.0.0.0</Data>

          <Data>4f91e579</Data>

          <Data>c0000005</Data>

          <Data>000069d8</Data>

          <Data>764</Data>

          <Data>01ce316b27545b0d</Data>

          <Data>C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpeHost.exe</Data>

          <Data>C:\Program Files\McAfee\Endpoint Encryption for PC v6\EpeOpalATASec4Sata.dll</Data>

          <Data>6c01ab26-9d5e-11e2-ac68-001d728c5e05</Data>

        </EventData>

      </Event>

       

      When i did a search for this error I came up with this KB article https://kc.mcafee.com/corporate/index?page=content&id=KB77035&cat=ENDPOINT_ENCRY PTION_FOR_PC_6.2&actp=LIST This article mentions a different model of Lenovo and my X61 Tablet is not running a SED (Self encrypting drive) as the article states. But when I changed the name of the file as contained in the kb

      "NOTE: Renaming the file EPEOPALATASEC4SATA.dll allows the users to successfully log in." I was able to login to the machine and EEPC activated and started encrypting. My only guess is that when I looked in the Device manager under disk management I found 2 disks. I only expected one disk. I see Disk0 513MB and Disk1 93.6GB. I have attached  a screenshot. Would this be caused by turbo memory and is this the cause of the EEPC errors I was seeing prior to changing the name of the .dll file? Thanks in advance.

       

      Message was edited by: kink80 on 4/5/13 10:55:56 AM GMT-06:00
        • 1. Re: EEPC 6.2 and Windows 7 64Bit with Intel Turbo memory
          kink80

          It was the Intel Turbo Memory causing the issue. I went into the Intel Turbo Memory Console and disabled both the ReadyBoost and the ReadyDrive and then restarted the system. The 513MB partition was gone from disk management. I then renamed the EPEOPALATASEC4SATA.dll back to the original name and restarted again. This time the machine would let me login and seemed normal although a little slower.