Hi karthiks and frens,
My firewall keeps turning off.
Here is more info and screen-shots.
I am using Windows 8.
The problem of firewall turning off has been persistent for about a month now.
Besides the default McAfee Protection, I have scanned my system with Malwarebytes Anti-Malware, emsisoft emergency kit and Eset online anti virus software in past couple of days. Some trojan horse were found and taken care of......but the problem of firewall turning off persists.
1) The screen shot of Windows Firewall setting from Control Panel is as follows,
2) When I try to click on Use Recommended setting, it gives error code 0x80070424
3) Then I run services.msc to look for
Base Filtering Engine service
Windows Firewall service
BFE is running and automatic.
BUT Windows Firewall service is missing from the list in services.msc.
Please help me solve this firewall problem.
In Windows 8 it is simply labeled Windows Firewall as shown here: (click to enlarge)
Try the fixes in this thread to see if they help: https://community.mcafee.com/message/280363#280363
You might also run Stinger and Malwarebytes Free linked in the last link in my signature below.
Message was edited by: Ex_Brit on 04/04/13 4:29:50 EDT PM
Here also is the Microsoft Fixit solution for a missing Firewall Service: http://support.microsoft.com/mats/windows_firewall_diagnostic/
1) No I do not have "Windows Firewall" listed in services.msc.
2) I will try the link
https://community.mcafee.com/message/280363#280363 today in the night and update. I will also try running the malwares you mentioned.
3) The link
"Here also is the Microsoft Fixit solution for a missing Firewall Service: http://support.microsoft.com/mats/windows_firewall_diagnostic/" does not seen to be suitable in my case. I am inferring that it is for Windows 7 and not Windows 8 as I got the following message in that link
And Lastly, my system was affected by FBI Ransom Virus just two days back. I hard time removing the FBI Ransom Virus in Windows 8, used a lot of trail and error method ... but I guess its taken care of now. So I want to enable the firewall as soon as possible to protect my system from further intrusions.
Thanks a lot for you advise, I will follow the procedure and update tonight.
If anything like that happens again, don't touch any key...hard power off your machine, then reboot into Safe Mode and initiate System Restore.
You may end up having to refresh Windows 8 but let's see if the 1st link helps.
If you need them and I hope you don't, here are some useful tutorials:
How to Refresh Windows 8 (equivalent to a Repair Install in other OS's): http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html
How to Refresh Windows 8 without an Installation Disk: http://www.eightforums.com/tutorials/18052-refresh-reset-windows-8-without-insta llation-disk.html
How to do a clean install of Windows 8: http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html
How to do a Clean Install with an Upgrade Disk: http://www.eightforums.com/tutorials/13375-clean-install-windows-8-upgrade.html
Peter has given many ideas with steps & links to check your issue. Kindly try his suggested steps, if still problems then I can help you out to check the issue.
Hi Peter and Karthik,
Here is an update.
I did all the things that the first link that Peter provided above instructs to do.
I ran Stringer and Malwarebytes Anti-Malware; no virus or malware found.
But 1) the firewall still keeps stopping after, maybe every 45 minutes.
2) I still cannot change the Windows Firewall setting to the recommended settings; same error message as earlier.
3) 'Windows Firewall' still missing from the 'services' list.
What shall I do now?
I will go get some sleep now and catch on the further suggestion latter.
Don't worry about Windows Firewall settings in general, in Windows 8 (& 7) this can't be accessed because McAfee is installed and controls security. However the service should there, started and automatic and that is a problem obviously.
It not being there could be due to infection, which we checked for, or use of registry cleaners - is that the case here? If so does that software have a restore setting?
By the way I assume you are logged into Windows with an account that has Admin access, as distinct from a Limited User account?
I'll let Karthik suggest the next move as this is getting too technical for me.
Message was edited by: Ex_Brit on 05/04/13 9:13:20 EDT AM
Thanks a lot Peter for all you inputs. I did logged in as an admin in the system.
Then I opened the Win+R and typped 'cmd' to execute the commandes suggested in the first link.
I am a little apprehensive about Refreshing Windows 8 as, I assume, I will be lossing my files save in the laptop.
I will wait for what Karthik has to suggest further.
Thanks once again Peter.