What is the type of operating system you are using ? What is the service pack and bit ?
That was what you were trying to follow.
Yes call Mcafee support and see what they can do to assist.
@karthiks : It's Windows 8 x64.
It's impossible for me to follow this procedure : http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100686
When I double click on the Family Protection icon in my taskbar, a blank page appears (it's the window you can see in the background of my screenshot : http://www.anony.ws/i/2013/04/04/ILzKZ.png)
When I try to uninstall it through the "Program and Features", the same thing appens; I have a blank page that appears.
I resolved the problem by using the Refresh fonction of Windows 8 : http://botcrawl.com/wp-content/uploads/2012/11/Refresh-Reset-Windows-8.png
It reset all the Mcafee program and deleted the username and password. I was able to use MCPR.
Ok thanks for that
Ok Thank You