Please verify agent default settings for this server under assigned agent policies"Enable agent wake-up call support"? Also verify that port 8081 is open for inbound and outbound operations.
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The ePO Agent Wakeup Call uses DNS to resolve computer names. If DNS is not set up properly or is unavailable, then the Agent Wakeup Call will fail
Can you ping the machine in question by name in ePO?
If any DNS issues cannot be resolved, an alternative method to accomplish an Agent Wakeup Call is to create a batch file that utilizes the CmdAgent.exe command.
It can be used when the administrator wants an agent to contact the server immediately after the user logs in on the agent computer. It can be executed on the client computer using a login script.
The currently supported commands include:
- Collect and Send properties and events ( /p )
- Enforce polices ( /e )
- Check for new policies/tasks ( /c )
Please follow this Kb to run CmdAgent.exe