1 2 Previous Next 19 Replies Latest reply on May 13, 2013 12:47 AM by rohit9691

    Undeletable magicbox.apk

      Hi.

      There appeared a problem recently. Somehow, my mobile antivirus started to show me a virus warning about /system/etc/product/applications/magicbox.apk and it identified as Android/G.3173a2. Actually I am not so sure it was a virus, nevertheless when I tried to delete this file it did not work. Therefore, this virus warning appears constantly during a day. The McAfee product updates regularly.

      Any ideas?

       

      Product: McAfee Mobile Security

      Mobile: Sony Xperia P (lt22i)

       

      Thank you in advance.

        • 1. Re: Undeletable magicbox.apk

          Hi,

           

          We have released new virus definition, would suggest you to please update the same on your device.

           

          To update the definition please follow below instructions:

           

          Open McAfee Mobile Security on your device > Security Scan > Update Now

           

          Please make sure that you are able to access Internet on your device using GPRS or Wi-Fi.

           

           

          Sincerely,

          Kamal Sharma

          McAfee Mobile Support

          • 2. Re: Undeletable magicbox.apk

            Dear kamalsharma,

             

            Thank you for your answer. Well, I have just tried to update my virus definition as you had suggested, however it has said that there was not any new updates. And the problem still on its place.

             

            Definition version: 3.1.11.200

             

            Should I probably reset my mobile or something?

            • 3. Re: Undeletable magicbox.apk

              Hi,

               

              Thank you for your reply.

               

              I would request you to please send me an email at *********(removed as a security risk posting emails in an open forum) with thebelow details, so I can try to replicate and further investigate the issue.

               

              1. Phone number using which application was activated
              2. Email address registered with McAfee
              3. OS version of device

               

              I will be looking forward for your email.

               

               

              Sincerely,

              Kamal Sharma

              McAfee Mobile Support

               

              Message was edited by: Peacekeeper on 3/04/13 6:42:32 AM
              • 4. Re: Undeletable magicbox.apk

                Dear Kamal,

                 

                I have just sent you an email. Check the box.

                • 5. Re: Undeletable magicbox.apk

                  Hi,

                   

                  Thank you for your email.

                   

                  Yes, we have received your email and have replied the same with the instructions to be followed for further investigation.

                   

                  We would request you to please follow the instructions and provide the required information on that email thread only.

                   

                  We will be looking forward for your reply.

                   

                   

                  Sincerely,

                  Kamal Sharma

                  McAfee Mobile Support

                  • 6. Re: Undeletable magicbox.apk

                    Dear Kamal,

                    I read the problem of "umbrella" and i have it too. Could you give me some advices to solve it?  (Magicbox.apk virus) Xperia P,    Definition version: 3.1.11.200

                    • 7. Re: Undeletable magicbox.apk

                      Hi,

                       

                      We apologize for all the inconvenience.

                       

                      Our tech team is working to fix the same, it might take some more time.

                       

                      We appreciate your patience in the meantime.

                      • 8. Re: Undeletable magicbox.apk

                        We have released a new virusdefinition 3.1.11.202. Please update the virus definition on your device.

                         

                        To update the virus definition please follow below instructions:

                         

                        Open McAfee Mobile Security on your device > Security Scan > Update Now


                        Do let us know the results.

                        • 9. Re: Undeletable magicbox.apk

                          Have the same problem, as many other Xperia P owners.The current virus definition has not resolved.

                          The application suspected of infection is a system app, so there is no way to remove it. The only options available for me are disabling the online scan or removing mcafee with another av product.

                          Since this false positive is annoying, I'm thinking to find another av product.

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