Hello Everyone, I am new to this. I am having problems withMcAfee Internet Security 2013 after being told by McAfee technical support that the problem with this type of error message appearing after I try to do a custom scan is problems with corrupt files on my OS, I am using Windows XP. See attached image.
As of today I am very happy with the level of tech support Ihave received after they remotely connected to my PC and uninstalled andreinstalled McAfee Internet Security using the appropriate utility tools. They have been so very helpful in that they are unable to resolve my problem so they have told me the only way to prevent this happening is to do an complete an OS reinstall just so that custom virus scan will be able to work properly. In short, I have been advised that to prevent this error in my custom scan from happening that my OS will need to be reinstalled needed to prevent this problem in the future. The problem they feel is due to OS files being corrupt on my system. Can anybody reading this shed some light on this? Just to say that I carriedout a CHKDSK and 0KB showed up in bad sectors. Which is good I think?
Everything on my PC including software seems to work,although I have not checked every bit of software. Surely if there had been aproblem with my OS that I would expect some kind of error message to appear oreven the BSOD on my desktop when I boot up or shutdown.
I am not convinced by their decision to reinstall windows sothat to get custom virus scan in McAfee to work. This sounds absurd to me. What happens if I carry out this drastic decision on behalf of tech support and theproblem is still there after reinstalling windows? You all know community members what’s involved after reinstalling windows, there all the Microsoft windowsupdates, service packs, the drivers, and any files that were not previously backed up will all have to be reinstalled and there are no guarantees that this is going to stop this type of error. By the way quick scan and full scan seem to be working, but full scan seems to complete in no time at all.
Am I wise to try another rival antivirus manufacturer after being a McAfee user for several years now? I only stopped using my previous 12months subscription because McAfee wanted to charge me full price to continueafter the one year and everything worked on that Internet security suite. So I just went and got hold of an OEM version for another one year for a fraction ofthe price so as to continue to get another 12 months DAT files and updates.
Is anyone else getting this problem? Let’s share this problem. Has anyone ever said that it could be that their software is at fault or dare I say it here? The software does seem to be buggy judging at some of the problems that people are experiencing on these community forums.
Please moderators don’t tell me to uninstall my OS if all else doesn’t work then maybe its time to move on and try something else. I will come here often to see if there is an alternative or my problem has been answered rather then (or the software is to blame) to carry out a complete OS reinstall.
Thanks for reading this. Can you now try and please help me with my problem?