4 Replies Latest reply on Mar 29, 2013 3:14 AM by karthiks

    Need a bit of help on installed Mcaffe products with dreaded white box and not opening

      Hi Guys,

       

      Im pretty much at my wits end with this one. Bit of background:

       

      All Mcaffe products fail to run opening with a blank white box.

       

      Running Windows 7 SP1

      Acer Aspire 5553

      64 bit

      2 ghz

      3GB RAM

       

      Use Mozilla firefox

       

      Any ideas on how to get this to work? if not im going to have to uninstal and look for another provider. The Mcaffe was downloaded and not provided on disk so i dont think i can uninstall and then reinstall. any help would be brilliant.

       

      Thanks,

        • 1. Re: Need a bit of help on installed Mcaffe products with dreaded white box and not opening
          Nehal Jojo Jacob

          Hi waller,

           

          This issue is often caused by problems with your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.

           

           

          Solution 1

          If McAfee SecurityCenter displays a blank screen, it might be caused by an incorrect registry key that references jscript. Perform the following steps to download and run the script that fixes this.

          1. Save any work. The script will ask you to reboot your computer when it completes.
          2. Click the following link and save the file to your desktop:

            http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zi p
          3. Unzip the file you downloaded and save mcscriptfix.bat to your Desktop.
          4. Right-click mcscriptfix.bat and select Run as Administrator.
          5. Click Yes in the User Account Control box, if prompted.

            While this script runs, a black DOS Prompt window will open on your screen.
          6. When you are prompted to Press any key to continue in the DOS Prompt window, click inside the window and press any key.
          7. Restart your computer.

          Solution 2

          Restarting your computer frequently resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order, then verify the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.

           


          Verify Java is installed and up-to-date

          1. Close any open applications and restart your computer.
          2. Click Start and select the Search box.
          3. Type Programs and Features.
          4. Open Programs and Features.
          5. Locate Java in the list of installed programs.
            • If Java is listed, click Start and select the Search box.
            • If Java is not present, install it from http://www.java.com.
            • If you find multiple versions of Java installed, remove all versions, restart your computer, then install Java again.
          6. Type Control Panel.
          7. Double-click the Java icon.
          8. Click the Update tab.
          9. Click Update Now.
          If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.

           

           

          Solution 3

          Download and run the McAfee PreInstall Tool

          1. Go to http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe, and save the McPreInstall file to your desktop.
          2. Double-click McPreInstall.exe.
          3. Click Start inside the Preinstall Tool.
          4. Read the warning message and click OK to agree to the changes.
          5. After the preinstall tool completes, click OK.
          6. Click Close and restart your computer.

           

          Message was edited by: nehalreads on 3/28/13 5:42:29 PM CDT
          • 2. Re: Need a bit of help on installed Mcaffe products with dreaded white box and not opening
            Peter M

            Although the 1st solution above usually works Nehal forgot the remaining 2 solutions.

             

            Solution 4

            Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.

             

             

            Solution 5

            If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions you might have an operating system problem. Perform the following steps and make a note of any errors you receive.

            1. Click Start and select the Search box.
            2. Type the following command and press ENTER:
                 
                  cmd
                  
            3. Right-click command and select Open as Administrator.
            4. Type each of the following commands and press ENTER after each one. After each command has run, you will see a success or failure message:
                 
                     
              • regsvr32 scrrun.dll
              • regsvr32 jscript.dll
              • regsvr32 vbscript.dll
                       
                       
              • Additional for Internet Explorer 9 Users:
                       
                        regsvr32 jscript9.dll

            Open SecurityCenter again.  If you still cannot see the SecurityCenter screens, contact your computer manufacturer or McAfee Technical Support with these errors for additional assistance.

             

            Message was edited by: Ex_Brit on 28/03/13 6:46:09 EDT PM
            • 3. Re: Need a bit of help on installed Mcaffe products with dreaded white box and not opening
              Nehal Jojo Jacob

              Hi waller,

               

              Adding my above post. If the issue still persist then follow below TB's ;

               

              I believe you are using Internet explorer version 9 - Please uninstall version 9 from control panel - Add or remove program's ( View installed updates )  - Restart the computer.

               

              Let me know the outcome.

              • 4. Re: Need a bit of help on installed Mcaffe products with dreaded white box and not opening

                waller,

                 

                You no need uninstall & reinstall the product, even if you do it won't work so follow the steps suggested by  Peter & Nehal.

                 

                You can also view the thread HERE