4 Replies Latest reply on Mar 29, 2013 7:22 AM by rpd85

    Unable to access ePO web console - 500 error

    rpd85

      Hello,
      After rebooting my ePO server, I get am getting a 500 error when I try to access the web console. I can access https://localhost:8834/core/config and successfully test the database connection.
      I tried restarting all the McAfee services, and still could not connect. Here is what appeared in the orion.log file after restarting the services:

       

      WARN  [http-8444-Processor25] server.OrionLoginModule  - Root cause of LoginException
      org.springframework.beans.factory.BeanCreationException: Bean factory is shut down
      at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBea nFactory.java:382)
      at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFact ory.java:180)
      at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractB eanFactory.java:160)
      at com.mcafee.orion.core.OrionCore.getUserLoader(OrionCore.java:110)
      at com.mcafee.orion.core.server.OrionLoginModule.getUserLoader(OrionLoginModule.ja va:632)
      at com.mcafee.orion.core.server.OrionLoginModule.authenticate(OrionLoginModule.jav a:229)
      at com.mcafee.orion.core.server.OrionLoginModule.login(OrionLoginModule.java:106)
      at sun.reflect.GeneratedMethodAccessor81.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at javax.security.auth.login.LoginContext.invoke(LoginContext.java:769)
      at javax.security.auth.login.LoginContext.access$000(LoginContext.java:186)
      at javax.security.auth.login.LoginContext$4.run(LoginContext.java:683)
      at java.security.AccessController.doPrivileged(Native Method)
      at javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:680)
      at javax.security.auth.login.LoginContext.login(LoginContext.java:579)
      at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:401)
      at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:326)
      at org.apache.catalina.authenticator.BasicAuthenticator.authenticate(BasicAuthenti cator.java:181)
      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:528)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
      at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)
      at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:41)
      at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)
      at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:14 1)
      at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)
      at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
      at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)
      at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)
      at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)
      at java.lang.Thread.run(Thread.java:662)

       

      Please let me know if there is any other info I can provide, or if there are any other places I can look for clues.