9 Replies Latest reply: Apr 16, 2013 3:08 AM by mason RSS

    Windows 8 clients failing to communicate with epo

    mason

      Hi

      i am having no end of trouble trying to get the mcafee agent to communicate properly on windows 8 clients

      we have it all set up and working as it should for the rest of our desktop estate, windows xp and 7, the only difference between the working and non working machines is the OS

      we are using agent version 4.6.0.3122

      and i push out the deployment of the agent from epo (so that bit works)

      but the agent monitor throws up the below error when i do a collect and send props (or indeed any time it tries to connect to the server)

      agent monitor.PNG

      so this machine is not getting the correct policiesetc...

       

      here is a what the log on the client says, which looks like network issues, only i dont see how that can be the case, i definitely think this is something windows 8 related

       

       

      2013-03-26 10:45:51.610 I #2520 Agent Collecting IP address using Internet Manager

      2013-03-26 10:45:51.610 I #2520 naInet HTTP Session initialized

      2013-03-26 10:45:51.610 I #2520 imsite Connecting to site: agenthandler on port: 4434

      2013-03-26 10:45:51.610 I #2520 naInet HTTP Session closed

      2013-03-26 10:45:51.625 I #2520 Manage Collecting Properties

      2013-03-26 10:45:51.625 I #2520 Manage Initializing Event Interface

      2013-03-26 10:45:51.625 I #2520 Manage EpoEventInf Interface: Initialization succeeded.

      2013-03-26 10:45:51.625 I #2520 Manage CEnforceProperties::LoadPropFiles() - Properties file not found, creating new

      2013-03-26 10:45:51.703 i #2520 Manage Collecting Properties

      2013-03-26 10:45:52.391 I #2520 Manage DeInitializing Event Interface

      2013-03-26 10:45:52.391 I #2520 Manage EpoEventInf Interface: Deinitialization succeeded.

      2013-03-26 10:45:52.406 I #2520 Agent Agent is sending properties version to the ePO Server

      2013-03-26 10:45:52.406 I #4064 Agent Started processing a package..

      2013-03-26 10:45:52.423 I #4064 Agent Preparing Props Version Package

      2013-03-26 10:45:52.438 I #4064 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2013-03-26 10:45:52.469 I #4064 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2013-03-26 10:45:52.469 I #4064 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2013-03-26 10:45:52.469 I #4064 Agent Collecting IP address using Internet Manager

      2013-03-26 10:45:52.485 I #4064 naInet HTTP Session initialized

      2013-03-26 10:45:52.485 I #4064 imsite Connecting to site: agenthandler on port: 4434

      2013-03-26 10:45:52.485 I #4064 naInet HTTP Session closed

      2013-03-26 10:45:52.532 I #4064 SpiPkgr Using sequence number 18

      2013-03-26 10:45:52.547 i #4064 Agent Agent communication session started

      2013-03-26 10:45:52.563 i #4064 Agent Agent is sending PROPS VERSION package to ePO server

      2013-03-26 10:45:52.563 i #4064 Agent Agent is connecting to ePO server

      2013-03-26 10:45:52.563 I #4064 imutils Trying with site: agenthandler:804

      2013-03-26 10:45:52.563 I #4064 naInet HTTP Session initialized

      2013-03-26 10:45:52.578 I #4064 imsite  Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683524230000_3901591439.spkg

      2013-03-26 10:45:52.578 I #4064 imsite  Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683525630000_1804356440.spkg

      2013-03-26 10:45:52.875 I #4064 naInet HTTP Session closed

      2013-03-26 10:45:52.891 i #4064 Agent Package uploaded to ePO Server successfully

      2013-03-26 10:45:52.891 I #4064 SpiPkgr Signature length is 256

      2013-03-26 10:45:52.891 i #4064 Agent Agent communication session closed

      2013-03-26 10:45:52.891 i #4064 Agent Agent received REQUEST PROPS package from ePO server

      2013-03-26 10:45:52.891 I #4064 Agent Started processing a package..

      2013-03-26 10:45:52.906 I #4064 Agent Preparing Props Package

      2013-03-26 10:45:52.922 I #4064 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2013-03-26 10:45:52.922 I #4064 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2013-03-26 10:45:52.922 I #4064 Datastore Did not find setting AssignmentList in section Policy for software ID PolicyRoot

      2013-03-26 10:45:52.922 I #4064 Agent Collecting IP address using Internet Manager

      2013-03-26 10:45:52.922 I #4064 naInet HTTP Session initialized

      2013-03-26 10:45:52.922 I #4064 imsite Connecting to site: agenthandler on port: 4434

      2013-03-26 10:45:52.953 I #4064 naInet HTTP Session closed

      2013-03-26 10:45:53.000 I #4064 SpiPkgr Using sequence number 19

      2013-03-26 10:45:53.047 i #4064 Agent Agent is connecting to ePO server

      2013-03-26 10:45:53.063 I #4064 imutils Trying with site: agenthandler:804

      2013-03-26 10:45:53.063 I #4064 naInet HTTP Session initialized

      2013-03-26 10:45:53.063 I #4064 imsite  Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683529060000_2422983119.spkg

      2013-03-26 10:45:53.063 I #4064 imsite  Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg

      2013-03-26 10:46:56.485 I #4064 naInet failed to receive package..server is busy

      2013-03-26 10:46:56.501 I #4064 imsite NaInet library returned code == 12

      2013-03-26 10:46:56.532 I #4064 imutils Trying with site: agenthandler:804

      2013-03-26 10:46:56.532 I #4064 naInet HTTP Session initialized

      2013-03-26 10:46:56.532 I #4064 imsite  Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683529060000_2422983119.spkg

      2013-03-26 10:46:56.532 I #4064 imsite  Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg

      2013-03-26 10:46:56.625 I #4064 naInet failed to receive package..server is busy

      2013-03-26 10:46:56.625 I #4064 imsite NaInet library returned code == 12

      2013-03-26 10:46:56.625 I #4064 imutils Trying with site:agenthandler:804

      2013-03-26 10:46:56.625 I #4064 naInet HTTP Session initialized

      2013-03-26 10:46:56.625 I #4064 imsite  Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683529060000_2422983119.spkg

      2013-03-26 10:46:56.625 I #4064 imsite  Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg

      2013-03-26 10:46:56.750 I #4064 naInet failed to receive package..server is busy

      2013-03-26 10:46:56.750 I #4064 imsite NaInet library returned code == 12

      2013-03-26 10:46:56.750 I #4064 imutils Trying with site: agenthandler:804

      2013-03-26 10:46:56.750 I #4064 naInet HTTP Session initialized

      2013-03-26 10:46:56.750 I #4064 imsite  Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683529060000_2422983119.spkg

      2013-03-26 10:46:56.750 I #4064 imsite  Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg

      2013-03-26 10:47:30.422 E #4064 imsite Error trace:

      2013-03-26 10:47:30.422 E #4064 imsite  [uploadFile,,/spipe/pkg?AgentGuid={A8252CB8-CAA8-4B92-8F49-E17DB60D01BB}&Source =Agent_3.0.0,pkg00130087683529060000_2422983119.spkg,C:\ProgramData\McAfee\Commo n Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg]->

      2013-03-26 10:47:30.422 E #4064 imsite   NaInet library returned code == -8

      2013-03-26 10:47:30.422 E #4064 imsite Error trace:

      2013-03-26 10:47:30.422 E #4064 imsite  [uploadFile,,/spipe/pkg?AgentGuid={A8252CB8-CAA8-4B92-8F49-E17DB60D01BB}&Source =Agent_3.0.0,pkg00130087683529060000_2422983119.spkg,C:\ProgramData\McAfee\Commo n Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg]->

      2013-03-26 10:47:30.422 E #4064 imsite   NaInet library returned code == -8

      2013-03-26 10:47:30.422 E #4064 imsite Error trace:

      2013-03-26 10:47:30.422 E #4064 imsite  [uploadFile,,/spipe/pkg?AgentGuid={A8252CB8-CAA8-4B92-8F49-E17DB60D01BB}&Source =Agent_3.0.0,pkg00130087683529060000_2422983119.spkg,C:\ProgramData\McAfee\Commo n Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130087683530470000_3991101112.spkg]->

      2013-03-26 10:47:30.422 E #4064 imsite   The naInet library returned an error. [Parent error: NaInet library returned code == -8]

      2013-03-26 10:47:30.422 I #4064 naInet HTTP Session closed

      2013-03-26 10:47:30.422 I #4064 naInet HTTP Session closed

      2013-03-26 10:47:30.422 I #4064 naInet HTTP Session closed

      2013-03-26 10:47:30.422 I #4064 naInet HTTP Session closed

      2013-03-26 10:47:30.422 e #4064 Agent Agent failed to communicate with ePO Server

      2013-03-26 10:47:30.422 i #4064 Agent Agent communication session closed

      2013-03-26 10:47:30.422 I #4064 Agent Setting flag to force full properties on next ASCI

      2013-03-26 10:47:30.438 I #4064 Agent Agent communication failed, result=-2400

      2013-03-26 10:47:30.438 I #4064 Agent Exponential retry in 1016 seconds, error=-2400(Unable to connect to ePO Server)

      2013-03-26 10:47:30.438 i #4064 Agent Agent will connect to the ePO Server in 16 minutes and 56 seconds.

      2013-03-26 10:49:30.705 I #2524 Agent Sending the next batch of immediate events

      2013-03-26 10:49:30.705 i #2524 Agent Agent is looking for events to upload

      2013-03-26 10:49:30.720 i #2524 Agent Agent uploading 10 events to ePO Server

      2013-03-26 10:49:30.720 I #4064 Agent Started processing a package..

      2013-03-26 10:49:30.736 I #4064 SpiPkgr Using sequence number 20

      2013-03-26 10:49:30.766 i #4064 Agent Agent communication session started

      2013-03-26 10:49:30.766 i #4064 Agent Agent is sending EVENT package to ePO server

      2013-03-26 10:49:30.766 i #4064 Agent Agent is connecting to ePO server

      2013-03-26 10:49:30.782 e #4064 Agent Agent failed to communicate with ePO Server

      2013-03-26 10:49:30.782 i #4064 Agent Agent communication session closed

      2013-03-26 10:49:30.782 I #4064 Agent Agent communication failed, result=-2400

      2013-03-26 10:49:30.782 I #4064 Agent Exponential retry in 710 seconds, error=-2400(Unable to connect to ePO Server)

      2013-03-26 10:49:30.782 i #4064 Agent Agent will connect to the ePO Server in 11 minutes and 50 seconds.

       

       

      anyone have any ideas?